Service Manager/Dispatch Manager
Resume:
J E F F R E Y S C O T T I M S I C K E
*********@*****.*** 1660 Tunis Dr,
Harrison, OH 45030
PROFESSIONAL SUMMARY
Experienced trades manager with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service.
Focused on keeping the department efficient and cost-effective.
SKILLS
Records administration Data management
Billing and coding Workflow optimization
Organize files Set appointments
Administer payroll Manage correspondence
Analytical thinking Verbal communication
Coordination Multitasking
Task prioritization Collaboration
Problem-solving Research
EXPERIENCE
Operations Service Manager, Mechanical Optimizers, Jan 2023 Aug 2023, Cincinnati, OH
Conducted performance assessments, set service team goals and motivated improvements.
Established service department work schedules and delegated assignment for coverage needs.
Implemented training and ongoing training and support for department personnel. Supervised completion of repair orders in tracking system and full documentation of service actions.
Managed department staff service writers, technicians and administrative support. Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management.
Increased employee job satisfaction with hands-on, motivational approach. Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Scheduled shifts to minimize labor costs and drive productivity.
Resolved problems, provided open communication and recommended discipline and terminations.
Coordinated and supervised team member activities.
Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
De-escalated employee disputes using appropriate mediation techniques for minimal staff disruption.
Monitored and adjusted staff schedules based on changing operational demand. Recommended and implemented procedural changes to enhance services for customers.
Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
Set forward-thinking policies to meet business needs and boost team success. Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
Evaluated training needs and conducted performance reviews to drive staff development.
Operation Service Manager, Triton Services, Jun 2021 Jan 1923, Mason, OH Conducted performance assessments, set service team goals and motivated improvements.
Managed department staff service writers, technicians and administrative support. Supervised completion of repair orders in tracking system and full documentation of service actions.
Managed employee performance through disciplining, coaching and counseling. Directed work of multiple teams and assisted with meeting specific team project goals.
Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
Tracked labor, sales, and inventory and managed operations to maximize returns. Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Service Manager, BME Inc, Feb 2015 Jun 2021, Burlington, KY
Conducted performance assessments, set service team goals and motivated improvements.
Established service department work schedules and delegated assignment for coverage needs.
Managed department staff service writers, technicians and administrative support. Supervised completion of repair orders in tracking system and full documentation of service actions.
Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Directed work of multiple teams and assisted with meeting specific team project goals.
Managed employee performance through disciplining, coaching and counseling. Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
Tracked labor, sales, and inventory and managed operations to maximize returns.
EDUCATION
High School Diploma, College Prepatory
Elder High School Cincinnati, OH
May 1983
JI
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