Phyllis Payne

*** *** ****** ******* ****, Apt #U3, Smyrna Tennessee 37167 (C) 615-***-**** ad1ac1@r.postjobfree.com PROFESSIONAL SUMMARY

Versatile, hard-working customer service representative with more than 10 years’ experience in the retail industry. Enjoys intrinsic rewards of helping others and establishing rapport with clients and customers. Skilled at repeat patronage and customer loyalty by providing exemplary service, responding to customers needs and questions, and resolving disputes. Well-versed in accounts payable and receivable, with the ability to identify and correct errors to ensure impeccable accuracy. SKILLS

Operating multi -line phone

system

Paying meticulous attention

to detail

Managing time and

organizing skills

Communicating effectively

Collections

Accessioning

Document scanning

Collaborating with team

members

Thriving in a fast-paced

environment

Active listening

Adaptability

Data-entry

Positive attitude

Prepare Loans

WORK HISTORY

May 2023- Present

Customer Service Chandler and Campbelle Investments NDOT-Metropolitan Government of Nashville Tennessee

Receiving incoming calls

Resolving parking issues

Keep accounts accurate

Identifying customer needs

July 2021- April 2022

Imaging Specialist Retail Loan Specialist Capstar Bank Lasalle Network Nashville, Tennessee

Managing and storing files

Scanning documents into digital format

Securing Documents in database

Filing

Assuring accurate information

Preparing Auto and Personal Loans

January 2021-April 2021

Accessioning Clerk Path Group Laboratories Adecco Nashville, Tennessee

Receiving Specimens

Scanning Requisitions

Accessioning Specimens

Data-entry

August 2019-December 2019

Event Setup/Breakdown Hire Dynamics Nashville, Tennessee

Event Setup/Breakdown

Food Preparation/Catering

October 2019- November 2019

Laboratory/Shipping Pace Analytical Laboratory Mt. Juliet, Tennessee

Receiving

Labeling and analyzing samples

Organizing and securing vials

Properly disposal of returned vails from testing APRIL 2015- APRIL 2019

Account Specialist Windham Professionals Hendersonville, Tennessee

Student loan debt collector

Consistently make outbound call and receive inbound calls

Set consumers up in a student loan rehabilitation plan

Resolve any issues the consumer may have regarding their account

Answered an average of 150 calls per day by addressing consumer inquiries, solving problems, and providing new student loan information.

Data-entry

AUGUST 2014- APRIL 2014

Banquet Server Banquet Staffing Nashville, Tennessee

Consistently provided professional, friendly and engaging service

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards

Set dining tables according to type of event and service standards

Routinely cleaned work areas, glassware and silverware throughout each shift SEPTEMBER 2007 – JUNE 2014

Vacation Relief Sara-Lee Bakery Nashville, Tennessee

Responsible for achieving production requirements

Ensured that all health and safety guidelines were followed

Kept accurate count on all products entering or leaving the plant

Relieved employees from several different positions for vacations and whenever needed

Operated bread machines, shipping and receiving, assembly and production

Estimated and set quality standards

Maintained necessary level of communication between shifts EDUCATION

NASHVILLE STATE COMMUNITY COLLEGE- NASHVILLE, TENNESSEE EXERCISE SCIENCE A.S.

CURRRENT

HILLSBORO HIGH SCHOOL- NASHVILLE, TENNESSEE

1984 GRADUATE

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