SKILLS

EXPERIENCE

Sandra Huntley

SENIOR CLAIMS REPRESENTATIVE

678-***-**** ad1a9u@r.postjobfree.com Alpharetta, GA 30022 Hardworking, highly motivated Claims Professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

Strong technical knowledge of claims handling

procedures to include Commercial Claims and

General Liability claims that are Complex in nature

• • Strong analytical skills

Ability to investigate and settle claims in a timely manner

• • Team Meetings

• Solid and Strong negotiating skills • Customer Relationship Management CLAIMS REPRESENTATIVE

Donegal Insurance Group

Athens, GA

February 2018 - November 2023

Investigated, evaluated and utilized e fective problem solving techniques to resolve complex Commercial claims and General Liability bodily injury claims.

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Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of Personal Lines, Commercial Lines, and Umbrella claims.

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• Identi ed opportunities for cost savings through negotiation or litigation management.

• Constantly reviewed claim values and maintained proper reserves.

• Attended mediations as needed in order to settle disputed claims quickly.

• Identi ed opportunities to decline coverages, refer to Subrogation and/or prepare for Arbitration.

• Managed large caseload while meeting deadlines set by management sta f and attorney's time-limit demands.

• Participated in continuing education classes to stay abreast of changes in industry standards. MATERIAL DAMAGE CLAIMS ADJUSTER

Nationwide Mutual Insurance Company

Atlanta, GA

March 2014 - February 2018

• Inspected vehicles or complex damages and determined repair vs. replace.

• Performed coverage investigations to determine exposures. Successfully negotiated property and total loss settlements, while adhering to company guidelines and state regulations.

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• Corresponded with liability sta f to ensure property damage matched injury risks. Communicated e fectively with customers throughout the entire claims process providing updates on progress and resolution status.

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EDUCATION

CERTIFICATIONS

BODILY INJURY CLAIMS SPECIALIST

Liberty Mutual Insurance Company

Atlanta, GA

December 2006 - March 2014

Performed complex coverage investigations and provided Reservation of Rights letters when necessary to insureds to remind them of their rights under the policy terms.

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Evaluated, negotiated and resolved Bodily Injury claims with attorneys and claimants, ranging from minor to complex.

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• Handled litigated les with plainti fs and defense counsel.

• Drafted reserve recommendations based on analysis of individual cases.

• Developed strategies for handling complex cases involving multiple parties. BACHELOR OF ARTS (B.A.) IN JOURNALISM

Georgia State University, Atlanta, GA, US

• Georgia Property & Casualty Adjuster's license • Georgia Property & Casualty Agent's license

• Georgia Life, Accident & Health Agent's license South Carolina Property & Casualty Adjuster's license

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