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Customer Service Program Management

Location:
Hyderabad, Telangana, India
Posted:
November 20, 2023

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Resume:

RAJAT KUMAR PRAMANIK

Mobile: +91-970*******, 903-***-****

E-Mail: ad1a9k@r.postjobfree.com, ad1a9k@r.postjobfree.com MID SENIOR LEVEL PROFESSIONAL

Telecom Project and Program Management Planning Performance Monitoring Network Operation & Maintenance Customer Service & Delivery Profile Snapshot

ACADEMIA

B.E. (Electronics & Communications

Engg.), Asansol Engineering College,

(University of Burdwan) in 2003

MBA, Vinod Gupta School of

Management, IIT, Kharagpur in 2016

PG Diploma in Data Science (2017-

2018)

A result-driven professional with 19+ years of experience in Planning and Strategy, Project and Program Management, CAPEX/OPEX, Operations, Data Analytics and Industry Benchmarking.

Adept in planning, designing and roll-out of future ready transport network on IP/MPLS/Optics/Microwave media. Extensive collaboration with internal and external stakeholders to drive Project Management, Solution Architecture, Service Delivery, Operations, Process Control, Cost, and KPI improvements. End to end monitoring of Project Scope and Schedule Management, Stakeholder Management, Resource and Procurement Management, Governance, Risk

Management, CAPEX flow for focused deployment. Excellent communication skill, strong analytical proficiency, team building, problem mitigation to achieve organizational sustainability.

Knowledge in 5G network and features, NSA, SA, NR, eMBB, mMTC, URLLC, m-MIMO, Network Slicing, SDN and NFV, MEC, vRAN, Security and Protection, Private Networks, I-IOT and m- IOT. Well versed in FTTX architecture, planning and implementation.

Passionate in Data Science with strong understanding of Big Data and Machine Learning using Predictive Modeling, Data Processing, Data Mining and Visualization tools to solve Business Challenges. Proficient in R and Tableau. Exposure in Machine Learning, MySQL, Hadoop, Hive, Spark ecosystem. Exposure to DevOps with AWS, Linux administration, Source Code Management like Git and Git branching strategies. Knowledge of developing CI/CD pipelines using Jenkins. Proficient in various development, testing and deployment tools such as Git, Jenkins, Docker, Kubernetes and Ansible. Knowledge in AWS - EC2, S3, RDS, IAM, VPC and Route53. Certified Lean Six Sigma - Green Belt

Trained in PMP® Certification Preparatory Course (35 PDUs) SKILL SET

Major Projects Handled

Transmission Media (both Microwave and OFC) consolidation for 9121 sites for SRAN implementation and RAN consolidation --- resulting in unified network roll-out for VIL Brand in Bihar and Jharkhand

Over 10000 sites roll-out on MW Media for RJIL network in Kolkata

Roll-out of over 7000 sites for network launch of Telenor in Kolkata and RoWB

Roll-out of over 5000 sites for GSM service Launch of Tata Teleservices Ltd. in Kolkata and RoWB

Roll-out of over 6000 sites for network launch of IDEA Cellular Ltd. in Kolkata and RoWB Employment Details

To Plan/Evolve and Optimize OFC based transmission network (Intracity, Intercity & NLD) for existing NLD/Mobility, 4G, 3G, STP, Enterprise Business, ISP, GPRS, NGN, ILD and other upcoming new services

Detailed evaluation of BoQ & Capex for Optics Equipment Upgrade, Node Insertion, Capacity Upgrade for Access, ICD, NDWDM network, Sync implementation

Capex Budgeting, planning and tracking for Optics transport layer

Enterprise & Carrier Support: Solutions and Capacity Planning

Systems Engineering, RFP Assessment & New Technology Introduction across all layers of Access

Keeping team abreast with telecom transmission technologies – Packet Transport, L2.5, MPLS-TP, IP Planning, DWDM etc.

Leased line management for circle

NNI planning and capacity upgradation

Transport Network Planning, Optimization & Operations Project Management, Vendor Engagement & Management People Management, Escalation Management, Collaboration Data Mining & Management, Machine Learning

5G Architecture

Nov’19 – Present: Assistant General Manager – Optics Transport Planning in Vodafone Idea Ltd., Center of Design and Excellence (East Hub)

Traffic Engineering: Current utilization tracking, User forecast analysis and Capacity Planning for all layers

Network Integration/consolidation for PTN/SDH access layer

NMS consolidation

Sync Network Planning

Inventory mapping in ware house and re-utilization plan of extra free inventory

Automation and evolution of network towards T-SDN

Circle Solution SPOC for Enterprise delivery for all products

Plan and design robust MW network to support radio CIR backhaul requirements

Plan CAPEX efficient Product/Solution mix to reach end state network architecture

Solution for delivery of Enterprise products on MW Media

Optimize circle network spends by maximizing reuse of inventory available, Optimize usage of MW spots & improve existing POP efficiency

Create technical orderable BoQ for circle to order & execute for meeting coverage/capacity backhaul needs

Plan & create routing designs with efficient QoS in place for access transmission to deliver best in class CXX experience to customers

Stringent monitoring of link utilization & CIR bandwidth delivery commitments, timely triggers for capacity upgrades

Microwave Planning & Design engineering – NW Architecture, HLD and LLD, TND, Release of traffic routing plans (including MoP)

MW Spectrum Optimization to achieve SUC savings as per synergy plan

MW planning Database updation, parameter & planning audits for deviation correction, KPI monitoring & improvements

Capacity and traffic forecast monitoring and timely corrective actions

BOQ preparation & solution download to other functions of circle

Microwave material mapping from fresh / re-use kitty for successful execution of the all MW released plans for rollout / consolidation / Optimization in circle

End to end coordination with support functions for execution of all MW plans released

DCN Visibility plan to be released for 100% nodes operational and planned in NW

Transport Planning & Delivery execution through Analytical, Methodical and Meticulous understanding of the demand as per AOP

Transport Backbone Planning on Fiber and Microwave for MSS, BSC, BTS

Enterprise customer service delivery & Operations of Various Products with guaranteed target to business team

Jun’16 – Aug’18: Senior Manager - Transmission Planning, Operation, Project Management and Enterprise Service Delivery in Vodafone India Ltd., Bihar & Jharkhand Sep’18 – Nov’19: Team Lead - Microwave Transmission Planning and Performance Monitoring in Vodafone Idea Ltd., Bihar & Jharkhand

Network solution design for mobility and Enterprise customer Bandwidth delivery

Ensuring maintenance of Transport KPI’s and Enterprise SLAs within benchmarks

IP and MPLS planning and support for implementation

Fiber & Microwave Network architecture designing, Planning & Implementation support for transport element

Forecasting, Budgeting, CAPEX requirement & Justification, BOQ build up and validation

DWDM, SDH, Hybrid & IP Microwave Radio Planning & Technology implementation

Planning & Designing of ICD & DWDM Network, Implementation & Service Configuration

Network topology planning with Multivendor Transmission equipment support viz. ECI, Huawei, Ceragon, Nokia, Juniper, CISCO

Capacity Planning in conjunction with Circle and Corporate Business team to meet all business requirements

Designing of Microwave network on MapInfo, Transport tools, Pathloss V5, Mentum Ellipse

Inventory Management for proper roll out & timely execution

Support in NMS Operations of entire NW

Leadership to manage team and cross functional activities

Installation and Commissioning of Microwave hops for new Project roll-out

Deployment of I&C Vendor teams

Support and Follow up for Installation of MW equipment

Validation of processes and quality of I&C

Project Execution and Management

Project schedule, Project plan, Project progress, Project management and Controlling, Resource planning and Workforce management

Project documentation and Approval

Reports & Reviews (Daily/Weekly/Monthly Project progress and Gap Analysis)

Periodic meeting (Weekly/Monthly as per project management)

Team development, deployment and management, competency development, Vendor management, Internal control

Health and Safety compliance of all field teams and impart trainings as per standard H&S guidelines/Government guidelines and safety guidelines of RJIL

Preparation of vendor performance analysis report

EMS Integration, AT & Quality Inspection

Integration of MW Link with CISCO devices & EMS

Quality check and Audit

Coordination for completion of all provisioning activities in EMS

MW link visibility in EMS

MW Field AT

NOC HOTO

Integration of MW elements with CSR and ENB

MW Network Optimization

Oct’14 – Jun’16: Manager - Microwave Network Deployment Project in Reliance Jio Infocomm Ltd., Kolkata

Technical support for field issues

Maintaining network up-time as per designed standard

Business Continuity and Disaster Recovery Planning

Regulatory Compliance

Health and Safety compliance

Audits of database in compliance to regulatory compliance

Supply & Logistics

Material OCI, DMTO and MIN Preparation and Approval, at Circle ware house

MW Material Co-ordination

Periodic reconciliation of Materials and Services

BOM tracking and R&R of faulty materials

Tracking of STO, GRN, BTN, MRN

Creating a Value Chain for optimal on-time project delivery

Coordination for consumption booking of Microwave material

Transmission Network Planning, Integration & Optimization on Microwave and Optics media in East Zone (Kolkata, RoWB, Bihar, Orissa, Assam & North East circles)

Planning of new towns & expansion sites on OFC/MW as per AOP

Preparing BOM for new towns & expansion sites

Releasing Network Design Document to the desired teams

Maintaining Network Availability, MW Links Visibility, and NW Protection as per desired standard

Optimization and Capacity Upgradation of Tx network

CAPEX & OPEX savings by optimizing existing networks

Reconciliation, deployment and dispatch of categorized Inventory and its management

Documentation for telecom regulatory and other Governmental proceedings like MW frequencies, Deployment Plan and SACFA

Planning for entire Transmission Network (Microwave) for GSM Rollout of IDEA in Kolkata and West Bengal Circle

Planning of Network Topology and ascertain feasibility

Planning of Microwave Route, Equipment & Network architecture to meet up total capacity requirement of entire GSM NW

Conducting Microwave Link Survey by different agencies in co-ordination with technical team Jan’10 – Oct’14: Deputy Manager - Transmission Planning in Tata Teleservices Ltd., Kolkata Mar’09 – Jan’10: Manager - Microwave Transmission Planning in Huawei Telecommunications, Kolkata

Preparation of Bill of Materials for procurement of Network Element for MW

Microwave Link Budget Preparation

PCM Planning of sites

Documentation for Wireless Planning and Co-ordination Wing and SACFA Wing of Ministry of Communications & IT, Govt. of India regarding frequency and other regulatory issues

Co-ordination and supervision of installation and commissioning activities for timely completion of project

Follow-up with vendors regarding unresolved issues

Necessary co-ordination with Project Execution Team to achieve project target

Team Management, Co-ordination, Follow up & Liaison with different Departments, Vendors to complete the entire transport Installation & Commissioning activity to meet the BTS integration RFR target

Transmission Network Planning, Capacity Planning, Frequency Planning and Optimization of sites with transport MW in West Bengal and Kolkata to meet the CDMA and GSM BTS integration target

Interface with Cross functional groups for setting up process for Network rollout & interact with different team for resolving critical Network issues

Plan routine Site quality / Reliability inspections, Monitor adherence to all quality Processes & Procedures

Conducting Site surveys and LOS surveys for Microwave feasibility and to ensure that the selected site meets the required specification

Installation and Commission of M/W Links and Acceptance Test of M/W hops for final validation

Installation and commissioning of CDMA BTS, Optical Repeater and Frequency shift Repeater and optimization of the same

SACFA Documentation with co-ordination to National SACFA Team Personal Snippets

Date of Birth: 8th June 1981

Languages Known: English, Hindi and Bengali

Permanent Address: Flat No. 2B, Kailashpati Apartment, 4/60/1, Chanditala Lane, Tollygunge, Kolkata – 700040

Dec’03 – Mar’09: Deputy Manager - Network Project Management & Planning in Reliance Communications Ltd., Kolkata



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