Patricia Oswald Hovde

SPC, LPM, SA, CSM, CSPO

Alpharetta, GA 30004 770-***-****

ad1a9f@r.postjobfree.com linkedin.com/in/PatriciaHovde

technical Project / Program / Portfolio Manager

Drive Project Effectiveness Pilot New Processes Develop Financials, KPIs & Metrics / Strategic Planning

Create PMO-level processes to drive effectiveness and value across global operations. Develop project assets - scope statements, schedules, and charters. Manage projects simultaneously to defined success criteria. Create and maintain project budgets ($250K to $5M), partnering with Finance to establish rollout, translation, and marketing assets. Build cross-functional, multi-national teams (20+ members) into cohesive, high-performing units that deliver exceptional value. Experienced in Waterfall, Agile, and Scaled Agile Frameworks. Ability to work remotely.

Core Competencies

Project Lifecycle Management

Agile Release Train (ART) Execution

Enterprise Implementations

Project Budgeting/Cost Control & Financial Analysis/Insight

ROI Modeling/Estimation Building

Risk Management

Agile/Scrum/SAFe Coaching

Scaled Agile Framework (SAFe)

Professional Experience

Wellframe/Healthedge, Alpharetta, GA

Technical Program Manager/Scrum Master/Agile Coach 2023-

Manage a portfolio of integration projects, ensuring coordination of shared resources, common activities and dependencies across projects ultimately culminating in a new business line (Electronic Health Systems/EHR) generating $14M in revenue.

Manage 3 separate scrum teams, each sized between 8-11 engineers and QA across all phases of product development.

Create and implement PMO best practices, processes and procedures carefully aligning to Agile and SAFe methodologies present various management / ad-hoc reports with emphasis on Agility Metrics

Improved team productivity by 38%, 41% and 46% over the course of tenure, allowing for early delivery of key milestones.

Twilio, Alpharetta, GA

Agile Program Manager/Coach/ Scrum Master 2021-2022

Manage 3 separate scrum teams, each sized between 9-15 engineers across all phases of product development. Effectively lead all agile ceremonies. Coach teams and drive them towards higher levels of agile maturity and higher degrees of effectiveness. Develop metrics and monthly capacity / budget / actual view for executive-level reporting. Act as a senior level Agile Coach for the rest of the organization, producing educational content and leading agile workshops as well as contributing to the organization’s creation of SDLC processes. Active player in the establishment and maintenance of the Agile Community of Practice (COP) for the entire Program Organization.

Oversee organizational estimation model.

oCollaborate with development and testing / QA to plan project sprints in a Scaled Agile model.

oDevelop story point program increment estimation allowing team to further grow in Agile maturity.

Create and present various management / ad-hoc reports with emphasis on Agility Metrics

All 3 scrum teams achieved 90% predictability in terms of work delivered sprint over sprint.

All 3 scrum teams achieved 100% of sprint goal completion sprint over sprint.

IBM, Alpharetta, GA

Senior Software Delivery Project / Program Manager 2019 - 2020

Manage 10+ projects, each with an annual budget between $250K-$5M across all phases of development. Drove program transformation from Waterfall Development Cycle to Scaled Agile Model (SAFe). Develop metrics and monthly capacity / budget / actual view for executive-level financial reporting. Act as Team Lead / Subject Matter Expert for other project managers on project issues and finances.

Oversee budget / forecast / reporting / analysis for entire Program / Agile Release Train ($18M annual budget).

oCollaborate with development and testing / QA to plan project sprints in a Scaled Agile model.

oDevelop story point program increment estimation / pricing model, allowing Agile development model to align with traditional finance processes and procedures.

oLiaise with Outside Funded Initiative partners to procure $18M in annual Program funding.

Create and present various management / ad-hoc reports (strong emphasis on financial reporting).

Deliver 95% of projects on time and on budget.

Patricia Oswald Hovde SPC, LPM, SA, CSM, CSPO ad1a9f@r.postjobfree.com

AT&T- TECH DEV, Alpharetta, GA

Lead Project / Program Manager (Scrum Master) 2016 - 2019

Led multiple, large-scale IT projects, each with an annual budget between $500K-$3M across all phases of development. Spearheaded program transformation from Waterfall Development Cycle to Scaled Agile Model (SAFe). Built metrics and monthly capacity / budget / actual view for executive-level financial reporting.

Guided 25+ IT development projects from initiation to implementation in both Scaled Agile and Waterfall environments.

Held Daily Standups while collaborating in Scrum of Scrums with Release Train Engineer (RTE) and broader team.

Planned project sprints and estimated project costs in a Scaled Agile model.

Developed status reports and resource baseline templates used by the Agile Release Train (ART).

Lead Financial Analyst / Program Manager 2012 - 2016

Initiated multiple, large scale capital projects. Provided client sponsors with financial support through authoring business cases to enable projects to get approval and move into phase 1 development. Managed a strategic roadmap capital portfolio of $20M.

Completed Change Management Requests (CMRs) for Portfolio with a total capital budget of $20M.

Designed CMRs within 24 hours, beating the established service level agreement.

Acted as a Subject Matter Expert in capital matters for client sponsors with the goal of helping better manage capital budgets through optimization and low / no spend analysis.

Prioritized projects and shifted budgets to fund critical initiatives.

AT&T-GLOBAL ACCESS MANAGEMENT, Alpharetta, GA

Lead Financial Analyst 2008 - 2012

Compiled and analyzed all data relevant to the program’s monthly outlook process and key performance indicators (KPIs) / metrics.

Mobilized Monthly Outlook / Close Process for both the Domestic Wireless Network Optimization and Local Private Line Growth programs. Delivered $7.4M+ total savings for both programs.

Prepared summary scorecards / analysis and reports for management for monthly and in-depth reviews. Mobilized 3 Critical Transformation projects leading to disconnection of 8 OCX rings, allowing business to realize $3M savings.

AT&T, Atlanta, GA

Pricing and Analytics Manager, Senior Financial Manager 2005 - 2008

Produced in-depth financial analysis of monthly sales and expense forecasts. Produced several in-depth models that analyzed the company’s voice, data, and new service offerings for profitability. The company’s Marketing and Finance Officers used these models to make decisions on new and existing products.

Partnered with Sales / Marketing Directors to provide decision support and to benchmark on key financial issues.

Modeled NPV, Operating Income, and ARPU for various rate plans and other pricing initiatives.

Segmented customer base by actual minutes of use and rate plan to create profitability analysis.

Constructed customer lifetime value model, organizing customers into tranches, allow management to focus on high-value clients.

NEXTEL COMMUNICATIONS, Duluth, GA

Churn Analyst, Customer Life Cycle / Proactive Retention 2004 - 2005

Originated monthly and quarterly review packages as well as in-depth analysis of churn and customer retention KPIs for assigned markets within the Customer Lifecycle Group. Consulted with AVPs in assigned markets on strategies to help them manage churn and improve customer retention.

Collaborated with Program Management to custom tailor programs / campaigns to further reduce churn in assigned territories: Baltimore / Washington: 7%, Ohio Valley: 15%, TX / LA: 22%, New England: 14%, Nextel Retail Stores: 8%.

Analyzed & created reports on the following metrics: churn (including voluntary, involuntary, non-pay, fraud, port out, & false churn), gross adds, negative gross adds, ARPU (Average Revenue Per Unit), CPGA (Cost per Gross Add), cost per save, perm deactivation, customer satisfaction studies, exit surveys.

Technical Skills and Technology

MS Office Word Excel PowerPoint Access SharePoint Jira Visio MS Project Confluence

Project Management Module-PRISM (Proprietary) PowerBI Time Management System Financial Systems / General Ledger / Reporting (Proprietary) Project Forecasting and Budgeting Tools (Proprietary) Airtable Executive Dashboards (Proprietary) SmartSheets Azure Dev Ops

Education

Bachelor of Business Administration (BBA), Major: Finance, University of Georgia, Athens, GA

GPA: 3.3 / 4.0 (overall) - Achieved BBA in only 2.5 years.

Awards / Recognitions

Recognition for participating in development of consumption model engineering standard.

Certifications/ Licenses

Certified SAFe Program Consultant- SPC (Scaled Agile), Certified SAFe Lean Portfolio Manager-LPM (Scaled Agile), Certified SAFe Agilist-SA (Scaled Agile), Certified Scrum Master- CSM (Scrum Alliance), Certified Scrum Product Owner- CSPO (Scrum Alliance), GA Real Estate Salesperson (License # 342198)

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