Customer Service Accounts Receivable

Cynthia Altman

(C) 917-***-**** **************@*****.*** Kew Gardens, NY 11415

SUMMARY

Am a professional with strong interpersonal skills, customer oriented with proven ability to get the job done. Possess a deep commitment to taking care of customers, vendors and whomever I come into contact with. My problem-solving skills and my passion for whatever I do makes me the right person for the job. Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship building and administrative expertise. Additionally, strong Accounts Receivable with an emphasis in collections. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

SKILLS

Microsoft Office Suite, Mac Platform, Various Database Management Systems

phones and calendars

Administrative

Attention to detail

Billing, Budget, Accounts Receivable and Collections

Competitive

E-commerce

Problem solver

Sales

Self-starter

Team player

Phones

Time management

EXPERIENCE

Accounts Receivable and Hiring Manager, Alro Products International, Brooklyn, NY September 2021 to October 2022

In charge of Collections, via telephone and email for any account over 50 days old.

Developed protocols to work with customers to obtain late payments.

Posted into payments into Database

Created bank deposits.

Formed job descriptions to post on various job sites to hire for the following positions: Warehouse Associate, Delivery Driver, Warehouse Supervisor and Customer Service personnel

Handled initial interview screening for all positions either via phone or in person.

Account Manager and Customer Service, Nassau Provisions Kosher Food Inc., Holtsvillle, NY, January 2020 to August 2021

Developed open and professional relationships with team members, enabling better, more effective customer service.

Established and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Evaluated customer account information to assess current issues and determine potential solutions.

Helped customers work within established systems to achieve desired results and maintain company loyalty.

Manager of Customer Service, B & B Systems, Long Island City, January 2016 to January 2020

Answers all customer inquiries and makes sure that all their concerns are handled working toward building a loyal customer base in an extremely competitive market.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Sources new companies for new products.

Developed open and professional relationships with team members, enabling better, more effective customer service.

Helped customers work within established systems to achieve desired results and maintain company loyalty.

Customer Service, Administrative, SA Global, Inc, Oceanside, NY. January 2014 to January 2016

Liaison for customers to assure that they are happy with their on line purchases Extensive work with company that ships merchandise from on line purchases Created and manages all follow up systems for work load Handles all administrative including but not limited to letter writing, scanning and filing.

Account Executive / Administrative Assistant, Shades To Go, Bronx, NY January 2013 to January 2014

Sources, researches new customers and books appointments.

Initiates and completes all new business bids Handles all initial correspondences and follow ups.

Office Manager / Project Director, JASA Throggs Neck Senior Center, Bronx, NY January 2010 to January 2013

Created programs within a given annual budget Provided a warm, safe environment for all members to attend on a daily basis Kept all records including confidential information of members and personnel

Maintained all files, billing and executes correspondence.

Office Manager / Executive Assistant, Temple Sinai, Lawrence, NY January 2008 to January 2010

Office Manager / Executive Assistant / Building Manager, Young Israel of Holliswood, Holliswood, NY January 2001 to January 2008

Executive Assistant to the Chief Executive Officer, Nash Chemists, Elmont, NY July 1992 to September 2000

EDUCATION

BS - Organizational Management, Nyack College, Nyack NY

Masters of Arts - History, Touro College, New York NY

AAS Fashion Buying and Merchandising, Fashion Institute of Technology, New York NY

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