Technical Support Data Entry

SKILLS

+ Multitasking Abilities

+ Technical support

+ Data Entry

+ Critical Thinking

+ Organization and Time

Management

+ Rapport builder

EDUCATION

Lakeview High School

7305 LA-9, Campti LA 71411 +

05/2019

High School Diploma

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple

priorities with a positive attitude. Willingness to take on added

responsibilities to meet team goals.

WORK HISTORY

Conduent - Customer Service Representative

Denver, CO + 03/2021 - 10/2023

+ Handled customer inquiries and suggestions courteously and

professionally.

+ Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

+ Answered constant flow of customer calls with minimal wait times.

+ Answered customer telephone calls promptly to avoid on-hold wait

times.

Concentrix - Technical Support Representative

Denver, CO + 05/2019 - 03/2021

+ Assisted customers in identifying issues and explained solutions to

restore service and functionality.

+ Documented support interactions for future reference.

+ Used ticketing systems to manage and process support actions and

requests.

+ Resolved diverse range of technical issues across multiple systems

and applications for customers and end-users across various time

zones.

Contact this candidate