Elroy Johnson Jr.

*** ********* **

Schaumburg, Illinois, 60194

773-***-****

ad1a72@r.postjobfree.com mailto:ad1a72@r.postjobfree.com

Objective Seeking a position that will utilize my extensive knowledge in the technical field as well as challenging my planning and leadership skills.

Education DeVry Institute of Technology

Associate in applied science degree in Electronics

Roosevelt University

General Electives in Math and Social Studies while in pursuit of my bachelor’s degree in business management

National Louis University

Bachelor of Science Business in Management

Experience 2021 – Present IMA/Thomas Processing LLC.

After-Sales Specialist

Providing After Sales troubleshooting support to customers

Coordinating machine testing in the labs with the After-Sales manager.

Responsible for keeping equipment clean and labs organized.

Responsible for having the minimum required equipment for the operation of the Labs.

Assist the engineers with equipment testing.

Responsible for keeping all technical instruments/equipment up to date with their calibrations and certificates (technicians/labs).

Responsible for keeping the technical service office organized and clean.

Responsible for helping customers over the phone and relaying their request to others as needed.

Assist the After-Sales Manager with the follow-up of daily documentation from the technicians.

Creating Stand Operating Procedures for field service engineers

Assist the technicians with the request of work orders/service orders through the After-Sales Assistant.

Assist the After-Sales Manager with meetings and action items needed.

Assist before, during and after the Factory Acceptance Test (FATS) with customer.

Assist with Pre-FATs activities, testing and documentation to meet deadlines.

Assist the technicians remotely in the field as needed.

Travel to assist within USA or International customers as needed.

Work additional hours as required due to business needs.

Report frequently occurring problems to supervisor for review.

Identify, Address and provide resolutions to safety issues.

Assist with the coordination of service with customers as needed.

Performing all other duties as directed or assigned.

Maintaining calibrated equipment schedules

2019 – 2021 Thomas Processing LLC.

Engineer, Field Service

Plan assigned customer service needs, contact customers to obtain information to determine tools, instruments and parts that may be needed in the field and arrange travel needs.

Meet customer personnel to determine equipment problems, perform diagnostic tests involving mechanical, electrical, electronic, pneumatic and hydraulic systems.

Troubleshoot and diagnose problems and take corrective action involving replacing defective parts and machine components, reprogramming control systems and reviewing units as necessary.

Develop and provide protocol services for customers, perform equipment qualification procedures at home office and at customer site, identify and correct problems as required and accurately maintain required records.

Calibrate equipment according to customer schedule, apply test procedures and adjust equipment to meet standards.

Provide on-site operation, maintenance and preventive maintenance.

Interface with other vendors to resolve customer issues.

Respond to customer calls regarding equipment problems, determine the nature of problems and recommend corrective action. Provide off-site/off-hours technical support via email/phone to resolve issues.

Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications.

Conduct on-site training/seminars for equipment operation and process optimization.

Prepare service and expense records as required.

Perform other related duties as assigned.

2012 – 2019 Northrop Grumman Corporation

Engineering Technical Assistant

Troubleshooting, calibrating and system testing complex electronic test equipment used by the United States military and our allies.

Assist Engineers with the development of test procedures for electronic equipment, and assemblies.

Analyze and summarize test results for engineering staff review and making recommendations for changes.

Team leader and lead technician for Circuit Board Repair team

Calibrate, Troubleshoot and system test MWS Program

2004 - 2012 Northrop Grumman Corporation

Electronic Systems Technician

Troubleshooting, calibrating and system testing complex electronic test equipment used by the United States Armed Forces and our allies.

Proficiently used thermal bodies, lasers, and precise light emitting sources for the calibration of Automatic Test Equipment

Updated progress tracking and failure database

Received a letter of commendation from the Department of Navy for assisting in the early delivery and completion contracted of production units.

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