SHIFA MANZOOR

959-***-****, ad1a3w@r.postjobfree.com, Manchester, CT, 06040

SKILLS

SQL

IT Help Desk

Active Directory

Regulatory Compliance

Standard Operating Procedures

Application Support and Migration

Application Testing

PROFESSIONAL SUMMARY

• More than five years of experience in a technical support team for the IT help desk.

• More than three years of experience in writing technical documents for a pharmaceutical company.

• Involved in day-to-day troubleshooting and maintenance of user applications. Interacted with users to resolve queries and help in better understanding of the application.

• Experience in working on a SharePoint online and on Premises.

• Experienced in setting up user security for SharePoint.

• Experience in application testing before releasing it to users and communication between Vendor and business.

• Experience in working on Active Directory.

• Experience in writing SQL Queries to manipulate data from the backend SQL Server.

• Experience in doing Database backups and restores.

• Experience in managing SQL Server as well database level user security.

• Experience in Creating SQL Server Agent jobs and scheduling.

• Excellent communication written, verbal, and presentation skills.

• Proficient in Microsoft word, excel, outlook, and access.

EXPERIENCE

Document Administrator\IT Helpdesk, Jun 2021 - Current

Sanofi Pharmaceuticals, Meriden, CT

Provided technical support, such as configuration, installation, and troubleshooting of computer hardware and software

Involved in testing and evaluation of new hardware and software

Created helpdesk documentation with step-by-step instructions on how to resolve some of the most common computer operations

Was involved in all the processes of software installation to backend migration as well as user security on the application to perform operations

Writing SQL Queries to Analyze data and create reports in SSRS

Worked on SharePoint online and on-premises

Responsible for creating and configuring SharePoint sites, lists, libraries, workflow, and web parts

Responsible for providing granular access level to Users while using the AD accounts

Creating events and alerts for any changes done by a user

Update, review, and approval of QC SOPs reaching the 3-year cycle review for PSC Meriden and Pearl River

Update, review, and approval of QC SOPs related to commitments and change controls and manager's support for both sites

Write, review, and approval of QC protocols/reports for both sites

Support PNM's Updates (both sites)

Actively participated in the migration process of Geode+ to Vault Quality\QualiPSO

Maintain communication with other departments to keep track of timelines

Participate in biweekly DSM tracking meetings as a representative of the QC group

Supporting updates of templates and references in QC documents like PSC-SWT Integration

Support weekly QC notifications regarding upcoming effective dates and training

Support the review, return, and request of controlled documents such as SOPs, logbooks, and forms.

Technical Writer, Mar 2020 - Jun 2021

Sanofi Pharmaceuticals, Swiftwater, PA

Worked extensively on ITS documentation

Provided support in preparing technical documents related to the installation of hardware, and software on various servers like Development, Test, and Production environments

Helped in writing the documents for the disaster recovery of the data and failover from one data center to another

Helped with testing the data coming into SQL databases for the MIRA project

Executing SQL Queries to see the data in the databases for accuracy.

Desktop Support, Feb 2014 - Oct 2018

Sam's Head Quarters, Rocky Hill, CT

Responsible for creating reports from the data stored in SQL databases

Installation of hardware and software on employee's desktops and laptops

Work with vendors for the installation and configuring of the new software and applications

Responsible for Applying Microsoft Patches and updates to the systems

Provided on-call support to all the users.

EDUCATION

Basic SQL Query Certification and Administering SQL Server.

Manchester Community College

CT Paralegal Certification

Bachelor of Arts: Criminology, Sociology

Central Connecticut State University, New Britain

LANGUAGE

Pashto

Fluent

Urdu/Hindi

Advanced

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