Customer Service Human Resources

Annetta Pinder

313-***-**** *************@*****.***

Education

Bachelor of Arts, Theatre

Marketing, Media, Broadcasting and Management May 2017 Michigan State University; East Lansing, MI

Experience

Case Manager, Review Systems Jan 2023– Current

Troy, MI

● Oversighted over 50 cases maintaining placements, and organized court hearings, and appointments

● Admitted new clientele by reviewing applications,records, and orientations.

● Accessed patient needs from medical, billing, and created treatment plans.

● Conducted meetings with lawyers, insurance companies, and other case colleagues to make structured decision makings.

● Improved behavioral change, and client health enabling them to live a more satisfactional and productive life.

Human Resources Manager, Counts Investments April 2020– Nov 2022 MI

● Ensure that the company is able to achieve success through employees.

● Oversee recruiting, interviewing, and hiring of new staff, and business.

● Consult with investors and building managers on strategic planning, and blueprints.

● Discuss budget plans with colleagues to ensure contract earnings, and payroll.

● Make sure new hires navigate projects successfully starting the first day. Regional Field Customer Service Representative, Farm Bureau July 2018 - July 2019 Lansing, MI

● Address customer issues in a timely manner to ensure a high level of customer satisfaction

● Represented high level customer service throughout the southeast region of michigan

● Developed training for new customer service reps

● Performed administrative duties such as time sheets, mileage reports, company development reports, etc.

● Trained incoming customer service representatives, and new agents Stage Manager of Dubai Project Jan 2017 – May 2017 Michigan State Theatre Department; East Lansing, MI

● Coached and trained actors to perform abroad in Dubai

● Edited script from censoring live performances and deleted lines that were permitted.

● Assisted the director with all aspects of planning, running of meetings, rehearsals and performances.

● Managed a live performance that aired in Dubai, United Arab Emirates. South Africa Study Abroad Internship May 2016 – August 2016 Iziko South African Museum; Cape Town, South Africa

● Managed youth programs, including agriculture, food and natural resources, youth discussion meets, and collegiate education programs.

● Established presentations for company exposure, and corporate meetings.

● Collabed with international companies to expand global diversity, and companies business.

● Administered one of the 11 national museums in Cape Town, South Africa.

Contact this candidate