Customer Service Administrative Assistant

MAUREENE ROBERTS *** Washington Street,

Dorchester Center, Ma 02121 C: 617-***-****

************@*****.***

· PROFESSIONAL SUMMARY:

I would like to obtain a position in an office, clerical, or customer service industry that will utilize my

knowledge, skills, and abilities to achieve company goals. I am energetic with strong time management skills

I thrive in a fast-paced, dynamic environment.

· WORK HISTORY

FSS-Wheel chairAssistant 8/ 2014-Present BostonLoganAirport EastBoston,MA Pick up passengers offof airplane at the arrival or departure areas ofthe airport. Help them retrieve luggage and drop them off at their designated transportation location.

Ready Jet 1/ 2014-4/ 2014 Boston Logan Airport East Boston,MA Detailed planes, which included vacuuming, cleaned tray table, stocked magazines and menu selections.

Tax Professional, 12/ 2009 to 04/ 2012

Hand RBlock Dorchester Center,MA

Assisted customers with tax returns by meeting with clients to ensure all appropriate forms were completed to be filed with the government. Prepared tax returns and amendments for all customers. Entered clients information into databases ensuring information is accurately recorded and documented.

Answered and returned all client related phone calls. Loan Review Specialist, 05/ 2005 to 10/ 2008

First Marblehead Corporation Medford, MA

Checked credit reports for students applying for loans in a fast paced customer service driven environment.

Made inbound and outbound calls to answer questions regarding borrower's loans to ensure accurate information is documented. Evaluated consumer reports on a monthly basis, verified all documents and made approval or denial decisions for loans.

Administrative Assistant, 04/ 2003 to 09/ 2005

Big BrotherBig Sister Association Holbrook,MA

Answered inbound and outbound calls and directed to appropriate departments.

Set up appointments with mentor and children.

Handled donation calls and set up pick up appointments for donated items. Defused volatile customer situations calmly and courteously.

· EDUCATION Lincoln Tech Medford, MA

CertifiedMedicalAssistant,2006

English High School Jamaica Plain, MA

High School Diploma Class of 1999

· SKILLS:

Prepare invoices, reports, memos, letters, financial Perform general office duties, such as ordering statements and other documents, using word supplies, filing, and retrieve corporate documents, processing, spreadsheets, databases, or presentation records and reports, software. Open, sort, and distribute incoming correspondence, answer phone calls and direct calls to appropriate including faxes and email, parties, or take messages.

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