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Customer Service Data Analysis

Location:
Lagos, Nigeria
Posted:
November 20, 2023

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Resume:

Ezekiel Oare

** ***** ****, *** *********** villa estate Ajah, 100269, Lagos NG.

Email: ad1a1e@r.postjobfree.com

Phone: +234**********

LinkedIn: www.linkedin.com/in/ezekiel-oare-184674206/ Objective:

Results-driven professional with a strong background in Customer Service and Data Analysis. Seeking a challenging position that allows me to leverage my expertise in financial investment, financial advisory, and investment analysis to make data-driven decisions and drive success. Professional Experience:

Data Analyst

Cyberticks

Lagos State

08/02/2021 - 22/11/2022

- Conducted in-depth data analysis to identify trends and patterns in financial data, enabling the company to make informed investment decisions.

- Developed and maintained complex financial models to assess investment opportunities and risks.

- Collaborated with cross-functional teams to provide data-driven insights that contributed to the development of effective investment strategies.

- Prepared detailed financial reports and presentations for stakeholders, summarizing key findings and recommendations.

- Utilized data visualization tools to create informative charts and graphs, enhancing data communication and decision-making processes.

Customer Service Representative

MTN Nigeria

Edo State

11/03/2018 - 12/11/2020

- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

- Demonstrated a deep understanding of products and services, effectively educating customers and promoting up-sell opportunities.

- Maintained accurate records of customer interactions and feedback, using data analysis to identify areas for improvement.

- Collaborated with team members to streamline processes, resulting in increased efficiency and improved service delivery.

- Consistently met or exceeded customer service targets, earning recognition for outstanding performance.

Education:

Bachelor of Science in Computer Science

Ambrose Ali University

Ekpoma, Edo State

2019

Skills:

- Data Analysis

- Financial Modeling

- Investment Analysis

- Customer Service

- Data Visualization

- Problem Solving

- Communication

- Team Collaboration

- Microsoft Excel

- Financial Advisory

Certifications:

- Analyze Data to Answer Questions, Coursera Certificate, 2023

- Prepare Data for Exploration, Coursera Certificate, 2023

- Process Data from Dirty to Clean, Coursera Certificate, 2023

- Data Analysis with R Programming, Coursera Certificate, 2023

- Share Data Through the Art of Visualization, Coursera Certificate, 2023

- Foundations: Data, Data, Everywhere, Coursera Certificate, 2023



Contact this candidate