Customer Service Team Member

EILEEN KINNAMON

******.********@****.***.**.** 410-***-****

OBJECTIVE SUMMARY

Outgoing restaurant team member looking for an opportunity that will allow me to utilize my extensive experience and knowledge of hospitality etiquette and superior customer service skills. Professional with over 10 years of bartending/serving/management experience.

RESTAURANT EXPERIENCE

Mickey’s Family Crabhouse, Bethany Beach, DE

Bartender & Server, 2010-Present

Built relationships with customers to create a loyal following among local patrons

Trained new bartenders and waitstaff to ensure process consistency

Partnered with beverage suppliers to identify products that best align with our menu and customer requests

Created a successful custom summer craft cocktail menu

Exhibited the ability to flex between tending bar and serving as needed

ADDITIONAL EXPERIENCE

Sussex Central High School, Indian River School District, Georgetown, DE

Driver’s Education/Special Education, 2020-Present

Created clearly defined IEP and BIP plans for each student

Established daily student learning goals & data collection

Re/Max Gold, Kent Island, MD

Office Manager/Realtor, 2004-2007

Provided organizational support for an office of thirty independent contractors

Secured my real estate license and actively managed property sales

University of Maryland, College Park, MD

Assistant Registrar, 2002-2004

Maintained accurate student records of academic progress and accomplishments

Reviewed and audited the accuracy of tuition fee postings to student accounts

The Cushman School, Miami Shores, FL

Director of Development & Special Events, 1997-2000

Organized annual auction, annual fund campaign and donor recognition events.

Restructured office systems and implemented new fundraising software.

National Gallery of Art, Washington D.C.

Visitor Services Supervisor & Office of External Affairs, 1995-1996

Trained staff for Special Exhibitions including ticket issuance and dispersal.

Provided tours to V.I.P.s including the President, congressmen and foreign dignitaries.

EDUCATION

Barry University, Miami Shores, FL

Master of Arts in Teaching, Social Sciences 6-12, 1998-2000

Completed courses in Classroom Management, Philosophy & Psychology of Education, Early Elementary Literacy, History, Sociology

Fairfield University, Fairfield, CT

Bachelor of Fine Arts, Art History, 1991-1995

Studied American Art, Architecture, Greek Art, Medieval Art, Art of the Renaissance, Printmaking, and Photography.

Participated in the cleaning and reconstruction of casts from the Metropolitan Museum of Art

Lorenzo De’ Medici, Florence, Italy, 1994

Studied Italian, Archaeology, Ceramic Restoration, and Art History

CERTIFICATION

State of Delaware Dual Certification: General Elementary Education and K-12 Special Education, Driver’s Ed

SKILLS

Educational technology: Proficient in use of Smart Board, Smart Response and I-Pad Technology

General technology: proficient in Microsoft Word, Power Point, Excel, and Outlook. Mac or PC user.

Grant writing - Secured Maryland State Arts Council grant for Artist in Residency program at MBSCS

Comfortable communicating in Spanish - I am not currently fluent in Spanish, but completed six years of

Spanish classes. Having grown up in Miami, Florida I was immersed in the language daily.

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