Vianca Guilarte

Vianca Guilarte

Professional Summary

Profesional with over 4 years of experience asa Pharmacy Technician

Handled 60-70 cals per day

Effectively managed a high-volume of inbound and outbound customer cals and consistently met and exceeded

productivity gals

‘Accountable forthe review of prior authorization requests using prior authorization guideline questions and answer

protocol

Managed priority of requests to ensure patient time satisfaction and compliance and resolved customer inquiries

‘enthusiastically and professionally .

‘Acted asa laison between the Clinical Department and members, providers, pharmacies, and internal department

and respond toinquites regarding status of prior authorization requests ou

‘Worked alongside licensed pharmacists to strictly maintain accuracy, efficiency, and customer confidentiality withi

high-volume center fil setting in accordance with loca, state and company regulations fA <

Maintained proper drug inventor levels by ordering medication, verified deliveries against purchase orders, compl

With prescription drug recalls, and maintained database of drug and biohazardous waste containers

Initiated effective leadership sks by providing quality taining for new hires

Fluent in English and Spanish (peaking reading, writing)

‘Computer iterate and proficient in Microsoft Office Applications - Ward, Excel, PowerPoint, Outlook

‘Available to interview and start immediately

Professional Experience

‘TEC, Orfando, FL

Pharmacy Technician

Walgreens COP, Orlando, FL

17.04/19

Handled 60-70 calls per day

Effectively managed a high-volume of inbound and outbound customer calls and consistently met and exceeded

productivity goals

‘Accountable forthe review of prior authorization requests using prior authorization guideline questions and answer

protocol

‘Managed priority of requests to ensue patient time satisfaction and compliance and resolved customer inquires

enthusiastically and professionally

‘Acted asa liaison between the Cinical Department and members, providers, pharmacies, and internal departments

‘and respond to inguires regarding status of prior authorization requests

11/09. 03/13

Registered Pharmacy Technician

‘Worked alongside licensed pharmacist to strictly maintain accuracy, efilency, and customer confidentiality within 9

high-volume center fil setting in accordance with local state and company regulations

‘Maintained proper drug inventory levels by ordering medications, verified deliveries against purchase orders, complied

with prescription drug recalls, and maintained database of érug and biohazardous waste containers

Initiated effective leadership skis by providing qualty training for new hires

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