Team Lead/Application Support Lead
Resume:
App/Cloud Support Specialist
Accenture Philippines, a leading global professional
services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
May 2017 to present (>6 years)
Provided technical & application support for a Tobacco company. A part of the role is to be able to create and manage reporting tools such as email monitoring,
visualization report with the usage ETL tools such as Microsoft SQL, SSIS, SSRS, SSAS and Tableau.
From 2020 to 2022, became a Track & Trace Integration
& Application Subject Matter Expert. Leaded the T&T’s integration team who is the main responsible with
system integration and data validation of the logistic and manufacturing messages from a warehouse
management system (WMS).
Primarily handled and coordinated migration activity of on-premises servers to the cloud servers.
Currently leading a team of 5, who is mainly responsible in providing application support for a track and trace solution (i.e. Bug Fix testing, regression testing, deployment coordination, incident and change request handling, etc.)
Customer Service Advocate
Convergys Corporation - San Lazaro Branch
August 2015 to April 2017 (1 year, 9 months)
Catered voice (dental professionals) and non-voice
(customers + health care professionals) support for an American health insurance company.
As part of a pioneer chat support, my technical college background helped the entire LOB to obtain a
knowledge-based tool that helped our daily chat
activities be more efficient.
Work Experience Contact Info
LinkedIn Profile:
linkedin.com/in/lyka-menelli-
s-88176a9b/
********@*****.***
Lyka Menelli Santos
App/Cloud Support Specialist & BI
Developer/Analyst
Relevant Skills
Microsoft SQL
Microsoft SSIS
Microsoft SSRS
Microsoft SSAS
Tableau
Agile Scrum Method
IT Service Management:
Incident Management
Change Management
Release Management
Data Validation/Integration
Testing (Test Case/UAT)
My career objective is to be challenged, gain new experiences on how I can utilize and develop further my skillsets in both technical and business management aspect as I continue to aspire to be a Data Analyst. Hoping to secure new opportunities in a working environment that promotes work- life balance and enhance my knowledge with the emerging technologies for Data Analytics.
Bachelor of Science in Information Technology
Institution: Informatics College Caloocan
Year of Graduation: 2015
Leadership Awardee
Consistent Dean’s Lister from 2012-2015
Education History
Top Dental Customer Advocate of Q1 2016
and Above and Beyond Awardee of Q1 2016
Institution: Convergys San Lazaro
Q1 of 2016
FY19 Q1 Bigkis (Collaborate Across the
Ecosystem)
Institution: Accenture Philippines
September to November 2019
Given to a person who builds meaningful
relationships inside and outside the
organization to unlock value for Accenture, a
person with high empathy and is great at
maximizing strengths, potentials and talents of
different people in the organization. Uses
network to achieve greater results for the
benefit of Accenture.
FY21 Q4 Sulong (Execute with Agility)
Institution: Accenture Philippines
June to August 2021
Given to a person who delivers results despite
ambiguities and uncertainties, confident in
making sound decisions when there are no
clear answers and is ready to improvise to be
able to adapt to changes.
FY22 Q1 Gantimpala (Agila) - Business
Resiliency & Security Champion
Institution: Accenture Philippines
September to November 2022
This award is given to a person who delivers
results despite ambiguities and uncertainties,
confident in making sound decisions when
there are no clear answers and is ready to
improvise to be able to adapt to changes.
Volunteer Work, Awards,
Affiliations, and Interests
FY23 Q4 Gantimpala: Likha (Drives
innovation for positive change)
Institution: Accenture Philippines
June to July 2023
This award is given to an exceptional individual
who exemplifies the spirit of innovation,
inspiring others to improve upon the status quo
and create greater value for our people, clients
and communities.
Technical/Hard Skills
More than 5 years of Experience
Microsoft SQL/T-SQL
Microsoft SSIS
ETL Process
ITSM (Incident, Release & Change Management)
MS Office applications
1-3 years of Experience
Microsoft SSRS
Microsoft SSAS
Agile Scrum Methodology
Tableau
Postman
SOAPUI
Basic Powershell
End-to-End Testing (Test Plan, Test Execution, UAT, etc...) Data Integration/Validation
Microsoft Certified: AZ-900 Azure Fundamentals
Issued on January 2021
Certificate Number: D5844C-3E2D64
Microsoft Certified: DP-900 Azure Data
Fundamentals
Issued on May 2023
Certificate Number: F3F972-CC4486
Agile Foundation
Accenture Sponsored Training
Completed Training on September 2023
Power BI Training
Accenture/Project Sponsored Training
Completed Training on June 2023
Accenture Technology Consultant Experience
Accenture/Project Sponsored Training
Completed Training on June 2023
Conducted Training for Effective Communication &
Customer 101
Training date on November 24 & December 1, 2023
Skills & Experiences
Certification & Trainings Reference
Izabel Gatus
Manager
Accenture Philippines
******.*.*.*****@*********.**
m
Wilmor Meniolas
Lead Implementation Specialist
Laivly
******.********@******.***
Ann Paragas
Test Manager
Inexto SA
***.*******@******.***
Soft Skills
Collaboration
Multi-Tasking
Time Management
Communication
Leadership
Problem Solving
Critical/Analytical Thinking
Adaptive
Technical/Hard Skills
0 months - 6 months of Experience
WinSCP
Confluence
Python
PowerBI
Control-M
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