Sonam Choden

Elmhurst, NY *****

ad19pt@r.postjobfree.com

+1-631-***-****

I am well experienced IT technician .I welcome the challenges to learn and develop new skills on the job. I possesses superb interpersonal and I am physically fit to undertake any challenges. I can maintain a high level of professionalism while providing consistent and quality service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

ICT Technical Associate

National Land Commission - Thimphu

July 2010 to November 2021

Key Responsibilities:

• Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT related issues.

• Installing new operating systems,softwares and applications.

• Provided technical support to end user by resolving applications issues and training them.

• Documentation of issues and concerns

• Installed, configured, and maintained network hardware and software components, ensuring optimal performance.

• Conducted routine network tests and monitored network traffic to identify and address issues.

• Diagnosed and resolved network connectivity, latency, and bandwidth problems.

• Collaborated with network engineers to implement network design changes and upgrades.

• Provided technical support to end-users, resolving connectivity and access-related issues.

• Assisted in documenting network configurations and maintaining inventory records.

• Participated in on-call rotation to provide support during non-business hours.

• Assisted in planning and implementing network security measures to protect against external threats.

• Worked closely with vendors to procure technical equipment and manage service contracts.

• Performed regular backups of network configurations and ensured data integrity.

• Conducted network and systems training sessions for end-users to enhance their understanding of network best practices and systems

• Assisted in the development and testing of disaster recovery and business continuity plans.

• Collaborated with the other IT team to resolve escalated network issues, data issues and applications issues.

Proficient with Microsoft Word, Excel, PowerPoint and Internet. Microsoft 365 Language

Can write and speak fluently in English, Hindi, Dzongkha and Nepali Permanent Resident : Yes (Green Card)

Social Security : Yes

Education

Diploma in Information Technology

Royal institute of Management - Thimphu

August 2008 to June 2010

High school diploma in Science

Sherubling Higher Secondary School - Trongsa

March 2004 to December 2007

Skills

• Can write and speak fluently in English, Hindi, Dzongkha and Nepali. Availability : Immediately Type of Position desired : Any Permanent Resident : Yes (Green Card) Social Security : Yes

• Network Administration

• Active Directory

• Computer Networking

• Network Firewalls

• Network Support

• Microsoft Windows

• Technical Support

• Database Design

• Help Desk

• TCP/IP

• Disaster Recovery

• Software Troubleshooting

• Network Monitoring

• Microsoft SQL Server

• Troubleshooting

• Microsoft Windows Server

• System Administration

• VPN

• Writing skills

• Communication skills

• Linux

• Microsoft Office

• Desktop support

• IT

• LAN

• DNS

• DHCP

• Network Security

• Operating Systems

• Microsoft Exchange

• Remote Access Software

Assessments

Technical support: Customer situations — Proficient September 2023

Responding to technical support situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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