GUSTAVO NETO

The Colony, Texas ***** 214-***-**** ad19pp@r.postjobfree.com www.linkedin.com/in/gustavo-neto

SUMMARY

A dependable and data-driven project management professional with extensive experience overseeing complex, large-scale, and global technical projects, specializing in software and systems development, middleware and infrastructure projects, information security, identity management, intra-company system migration, and integration. Well-versed in all aspects of Oracle products used in identity management projects. Exceptional communication skills in English, Spanish, and Portuguese.

Project Management Team Leadership System Integration Software Engineering SDLC

Agile Methodology Communication Documentation Process Improvement Relationship Building Reporting

TECHNICAL SKILLS

PM Tools: MS Project, Smartsheet, MS Visio, WBS Schedule Pro, WBS Chart Pro, Mavenlink, DAPTIV

Developing Methodologies: Rational Unified Process (RUP), Extreme Programming (XP), Scrum, Kanban, Agile, SAFe

Identity Management Solutions: OIM 10g e 11g (Oracle Identity Manager, Administrative Console, and Design Console), ODSM 11g (Oracle Internet Directory OID, Oracle Virtual Directory OVD), Oracle BI Publisher, Oracle DB 11g, LDAP protocol, Microsoft AD

Application Servers: Tomcat, BEA WebLogic, JBoss, WAS

IDE: WebSphere Studio Application Development 5.1, Eclipse 3.2, Android Studio IDE, Spring Tool Suite

Utilities: Microsoft Office – Word, PowerPoint, Excel, Access

Document and Content Management Tools: Microsoft SharePoint, Jira, Confluence, AzDo

Programming Languages: Java J2EE, Java EE, Pascal, Visual Basic, C, C#, Shell Script, Access VBA, VB 6, SQL, Stored Procedure, XML, JSON, architecture MVC, Tiles, Validator, Value Object, SessionBean, Servlets, Hibernate, Log4j, CheckStyle, JSP, JavaScript, XML, CSS, CSS3, HTML5, Magento, JDBC, UML e J2SE (JUnit, Ant), ActionScript 2, ActionScript 3, Adobe Flex 2.0 e 3.0 (with Cairngorm 2.0), Google Android 5.0, REST websr

Web Frameworks: Struts, Struts 2, Spring, MVC, .Net 4.5.1

Networking and Protocols: HTTP, FTP, FTPS protocols, WinSCP, FileZilla, SFTP

EXPERIENCE

TRANSUNION, The Colony, Texas (Remote)

Senior Technical Program Manager, 2022-2023

Managed Argus 2.0 project in different work streams, which provided dashboard application with different data from tenants and presented market trends and other financial data to support company and tenant strategy decisions. Focused on home page features and functions to users.

Committed to target dates requested by business and delivered on time.

Worked many times outside of business hours, including holidays and Sundays, to follow up with offshore technical team to prepare presentations and status reports to the stakeholders daily.

Managed backlog, preparing PI planning for six-month development forecast according to priorities and size as product owner.

Served as Scrum Master, running daily and weekly ceremonies and reporting issues and risks.

Collected and discussed client feedback and reported issues for addition to Jira board.

TEXAS CAPITAL BANK, Richardson, Texas

Senior Project Manager, 2021-2022

Oversaw multiple cybersecurity and infrastructure projects, such as data protection (Varonis), cybersecurity software implementation on CrowdStrike servers, IronNet Network Detection & Response Phase One and Two, webMethods migration to MuleSoft and Java Spring boot, Secure Endpoints Phase 2 servers, ServiceNow security operations vulnerability module, and Mandiant cybersecurity validation.

APERIA SOLUTIONS, INC., Addison, Texas

Senior Project Manager, 2020-2021

Managed IT projects for company business clients. Oversaw projects related to credit, debit, and merchant services, CX collections, and portfolio manager (Fiserv US).

Led meetings with different regions in EMEA and LATAM.

Collected requirements and contributed to projects with machine learning and AI IVR with Fiserv.

DIRECTV LATIN AMERICA, AT&T, Dallas, Texas

Care Product Manager, 2019

Oversaw implementation, adoption, and operation of digital care framework consisting of FAQs, virtual assistant, live chat, and other interrelated tools for operation in Brazil, Mexico, and LATAM.

Coordinated among interdisciplinary teams and vendors toward successful implementation of each component.

Defined and followed up with methods and procedures to handle support, resolution, and escalation scenarios in English, Spanish, and Portuguese.

Implemented care projects, using Lean, Six Sigma, and project management documentation to organize, define, and control internal activities.

DIRECTV LATIN AMERICA (CONTRACT: STRIVE CONSULTING), Dallas, Texas

Senior Project Manager, 2019

Managed DirecTV GO project in five countries: ARG, ECU, PER, URU, and MEX.

Initiated project management process improvements.

Helped create new documentation, templates, and online and collaborative repositories for project management department.

Communicated with stakeholders throughout Latin America in Spanish, English, and Portuguese.

Tracked day-by-day activities with Jira and Confluence, addressing issues and reporting progress to upper management.

BBVA (CONTRACT: SENECA RESOURCES), Irving, Texas

Scrum Master, IT Project Manager, 2018

Served as Scrum Master for mobile banking application system in an international, fast-paced development environment. Managed daily Scrum master activities and issues with web, Android, and iOS teams for global mobile Peru project (GloMo Peru) at BBVA in English and Spanish, using Jira.

Tracked day-by-day activities with Jira and Confluence, addressing all issues and roadblocks.

Negotiated with technical leadership bandwidth availability to next sprint.

Managed the grooming meeting before every sprint to discuss new priority features for next sprint.

Understood and obtained priorities from product owner for next sprint. Communicated in Spanish, Portuguese, and English.

Reported blockers, spillovers, and issues immediately after identification.

Assessed risks and communicated with stakeholders.

Managed retrospective meetings to obtain feedback and provided process improvements.

FIRST AMERICAN PAYMENT SYSTEMS, Ft. Worth, Texas

IT Project Manager, 2018

Managed payment IT projects for business enterprise services department. Oversaw multiple software enhancements to certified payments.

Managed and reported issues management process post-go live for certified payments report scheduler.

Led initiative to move HP quality center from Virginia to Fort Worth. Oversaw infrastructure projects and daily Scrum.

Guided multiple internal infrastructure project initiatives.

Participated in meetings to discuss adoption of Agile environments in small projects.

DISYS, L’OREAL BRAZIL, Rio de Janeiro, Brazil

IT Project Manager, 2016-2017

Managed international SAPHR integration during six-month project with several local HR systems in Brazil.

Slashed project costs by 30% after negotiating pricing and controlling fixed costs.

Integrated 11 target systems during infrastructure and software integration project

Utilized technology to complete projects, including Webservices, DB SQL, FTPS / FTP, ABAP (RFC), SAP HR, AD, and PowerCenter.

Oversaw internal migration project between L'Oréal and another incorporated local cosmetic company.

Served as software project manager for benefit services scheduling system project built for internal employees.

Negotiated vendor contracts and acted as product owner over vendor Scrum development methodology.

MXM SYSTEMS, Rio de Janeiro, Brazil

Technical Project Manager, 2014-2016

Completed technical projects for multiple contractors with large customers in Brazil.

Oversaw information security project at CNseg customer, Insurance National Confederation of Brazil. Conducted risk analysis and provided suggestions to improve controls before migration.

Managed multiple ERP implantation projects for PMO department.

Developed IT department and helped to implement Agile environment using Kanban to schedule sprint tasks.

Served as reference on technical staff management and Oracle products while performing project management activities and managing suppliers.

ADDITIONAL EXPERIENCE

ORACLE, Rio de Janeiro, Brazil, IT Staff Consultant, 2011-2014. Served as identity management consultant for OIM, OID, OVD, and BI Publisher. Led Oracle product implementations in field, making customizations with Java and interacting with customers throughout product deployment cycle. Performed interactions in English and Spanish with Oracle Support.

VISAGIO, Rio de Janeiro, Brazil, Technical Junior Project Manager, 2010-2011. Led projects for huge Brazilian companies like VALE and XPI, coordinating resources and driving small system developing projects toward completion.

VISAGIO, Rio de Janeiro, Brazil, Front-End Developer and Solutions Architect, 2008-2010. Developed software using rich internet applications (Flex 3.0 and ActionScript 3). Presented internal training and shared knowledge with peers. Collaborated with several huge clients like VALE, Lafarge, Shell, Petrobras, Wheaton, and XPI. Praised for interfaces and systems by VALE.

UNISYS, Rio de Janeiro, Brazil, System Analyst, Java Developer, 2003-2008. Served as Java J2EE developer for several contractors.

EDUCATION

UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Rio de Janeiro, Brazil

Bachelor of Computer Science

PROFESSIONAL DEVELOPMENT

Project Management, Theory to Practice course, Rio de Janeiro, Brazil

Managing Project Risks and Changes online course, University of California, Irvine, California

CERTIFICATIONS

PSM I Certification (Professional Scrum Master), June 2016

SFC (Scrum Fundamentals Certified), June 2016 (License: 102195)

ASF Certification (Agile Scrum Foundation), May 2016

CI-ASP (Certified Integrator Agile Service Projects), May 2016

PMP Certification (based on PMBOK 5th edition), June 2015 (PMP Number 1820703)

COBIT (Control Objectives for Information and Related Technology) 5.0 Foundation Certification, March 2015 (License COBIT / 553785)

ITIL V3 Certification (Information Technology Infrastructure Library), April 2014 (License 4588667.20263163)

ISFS Certification (Information Security based on ISO / IEC 27002:2005), September 2012 (License 4588667)

Six Sigma Green Belt (pending course completion)

SAFe-6 (pending course completion)

LANGUAGES

Portuguese, Spanish, English

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