Resume

Arindam Basu

Mobiles: 847-***-**** / 923******* & WhatsApp - 912-***-****

E-mails : ad19o8@r.postjobfree.com

ad19o8@r.postjobfree.com

Address : Krishnapur-Samarpally, BC-326, Road-F, Kestopur, Kolkata - 700 102. DOB : 18.03.72, Only Son.

Father : Subhas Chandra Basu, Retired Civil Engineer. Mother : Late Manju Basu, House Wife.

Experiences

A

KPO / BPO: Non-Voice /

Back Office - Kolkata

Typography

Speed Accuracy

35 WPM 95 %

15.10.20- 28.02.21

17.08.15 - 04.09.20

15.07.13-11.08.15

19.06.12-04.07.13

16.08.10-18.06.12

29.03.06-14.08.10

1) US Healthcare Billing Demo & Charge at Value RCM Soltns Pvt. Ltd. 2) Email Process at Concentrix Daksh Pvt. Ltd.

3) US Medical BillingDemo/Charge& Denial F/U at Medfin India Pvt. Ltd. 4) US Logistics Bill Processing:Tranistics Data Management Pvt. Ltd. 5) US/UK/Aus Lead Generation :Opton Infocom Pvt. Ltd

.

6) NewsTranscription-Aegis, Healthcare Insurance Claim Processing-Lastpeak

/Wipro, Mortgage Processing-Octagon, Acclaim Data Search-Kariwala, AT&T Telecom Record Clean-Up-Tech Mahindra, Apple iPhone Order Processing- Xploretech, Southern Water Letter-Tathya & Alabama Real Estate Data-Manjushree. Domestic Call Centres–For Aircel/Vodafone(Kolkata Prepaid) Processes through Sparsh BPO and Firstsource Solutions Ltd.

B

TelecomService

Providers-Kolkata

17.02.05-31.01.06

13.12.02-31.12.04

22.03.97-31.07.99

Tata Teleservices Ltd.

through CRM Services

Reliance Infocomm Ltd.

through Mafoi & Smart

Infosolutions Pvt. Ltd.

Modi Telstra Ltd.,

through Rainbow

Marketing

Retail Sales Executive &

Corporate Sales Officer

Unit Agent& Customer

Relations

Executive(Front and

Backend)

Credit Control Assistant

Sales & Service of Public

Call Office& Mobile Phones

Telecalling, Service

Reconnection,

Invoice Resolution,

SDCA & Tariff Plan

Changes etc. using the

CRM Software - CLARIFY

Entry of (Cheque, Cash &

Credit Card) and Claims

Processing using the CRM

Software–BSCS

Academics

(1)Information Technology Diploma in Software Programming& Applications,‘94-‘96,60%, TATA Unisys Ltd. Education Centre P-252, C.I.T. Road, Scheme-VII(M), Kolkata-700 054

(2)College Bachelor of Science (Two Years Pass), ‘92-‘94,46%, Vidyasagar College, University of Calcutta 87/1-College Street, Kolkata - 700 073

(3)Schools Higher Secondary (Science),’88-‘90, 60%, Bagmari – Manicktala School, Kolkata - 700 054, WBCHSE Secondary, ’86-‘88, 58%, Naraindass Bangur Memorial Multipurpose School, Kol - 700054, WBBSE Block – DJ, Sector – 2, Salt Lake, Kolkata - 700 091 Expected: As per company rules and regulations

Hobby : EnglishDictionaryReading

Date & Place: ( A R I N D A M B A S U )

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