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Customer Service Leasing Consultant

Location:
Vienna, VA
Posted:
December 27, 2023

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Resume:

Edward Choo

Vienna, VA

ad19o6@r.postjobfree.com

703-***-****

Authorized to work in the US for any employer

Work Experience

Apartment Leasing Consultant

Reston Glade & Charter Oak – Reston, VA managed by Gates Hudson August-Current 2023

• Familiar with Yardi Voyager, RentCafe CRM

• Manages leads and completes all leasing paperwork for closure

• Answers incoming phone calls and handles in-person visits professionally & courteously

• Maintains a positive customer service spirit and promotes a professional relationship with prospects, residents, coworkers and contractors

• Drives leads into complex tours & follow-up for closure Apartment Leasing Consultant

Arrowood Parc Apartments - Vienna, VA managed by Lerner May-August 2023

• Familiar with Entrata. Checked daily scheduled tour by calling out and sending an email for reminder

• Took incoming phone calls from residents to open up work orders and follow-up with Maintenance

• Outbound calls to outstanding leads to schedule for a tour or reschedule to call back Principal Broker/Owner

ABC REAL ESTATE - Annandale, VA

December 2012 to Present, Licensed in VA, MD & DC

• Worked with Annandale Revitalization Committee at Fairfax County for commercial property development in Annandale, VA

• Commercial property management of 7-office building in Annandale Settlement Processor & Coordinator

Greentree Title, Harbor Point Title - Annandale, VA May 2011 to August 2016

• Pre-closing work: Enter mortgage/equity payoffs into the system and balance payoff transactions

• Post-closing work: Receive and process funds received to pay off mortgages. Obtain the certificate of satisfaction

• Liaison with lenders, loan officers and buyers to deliver detailed explanations Associate Broker/Realtor

Long & Foster Real Estate, Inc - Fairfax, VA

October 2005 to December 2012

• Worked on the seller's in coordinating the transaction process

• Helped buyers locate properties in their desired area in their price range and meeting their criteria Supervisor, Customer Service

MCI WorldCom - Arlington, VA

May 1992 to June 2002

• Oversaw and assessed customer service staff activities, and provided them with regular performance related feedback

• Monitored daily activities of customer service operation and enhanced the level of service quality Assistant Manager

Samsung Co., Ltd. - Seoul, Korea

September 1987 to September 1990

• Coordinated with North America Sales Director for shipment and marketing of video and audio cassette tapes

• Attended Consumer Electronics Show annually in Las Vegas, NV Education

M.B.A. in Finance & Investments

George Washington University - Washington, DC

September 1985 to June 1987

B.A. in International Business

Sogang Jesuit University - Seoul, Korea

March 1980 to February 1985

Skills

• CompTIA Security + SYO-601 Certificate 09/21/2022

• Microsoft Office (10+ years) for Outlook, Word, Excel and PowerPoint

• Property Management (4+ years)

• Project Management: 23 hours of project management education completed at Tysons Institute, Vienna, VA by Alaa Mohseni, Ph.D. Additional Information

• Finished the duty of military service with the Army in Korea in 1982

• Military Family - U. S. Navy Veteran Son (2014 - 2020)



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