Customer Service Leasing Consultant
Resume:
Edward Choo
Vienna, VA
******@********.***
Authorized to work in the US for any employer
Work Experience
Apartment Leasing Consultant
Reston Glade & Charter Oak – Reston, VA managed by Gates Hudson August-Current 2023
• Familiar with Yardi Voyager, RentCafe CRM
• Manages leads and completes all leasing paperwork for closure
• Answers incoming phone calls and handles in-person visits professionally & courteously
• Maintains a positive customer service spirit and promotes a professional relationship with prospects, residents, coworkers and contractors
• Drives leads into complex tours & follow-up for closure Apartment Leasing Consultant
Arrowood Parc Apartments - Vienna, VA managed by Lerner May-August 2023
• Familiar with Entrata. Checked daily scheduled tour by calling out and sending an email for reminder
• Took incoming phone calls from residents to open up work orders and follow-up with Maintenance
• Outbound calls to outstanding leads to schedule for a tour or reschedule to call back Principal Broker/Owner
ABC REAL ESTATE - Annandale, VA
December 2012 to Present, Licensed in VA, MD & DC
• Worked with Annandale Revitalization Committee at Fairfax County for commercial property development in Annandale, VA
• Commercial property management of 7-office building in Annandale Settlement Processor & Coordinator
Greentree Title, Harbor Point Title - Annandale, VA May 2011 to August 2016
• Pre-closing work: Enter mortgage/equity payoffs into the system and balance payoff transactions
• Post-closing work: Receive and process funds received to pay off mortgages. Obtain the certificate of satisfaction
• Liaison with lenders, loan officers and buyers to deliver detailed explanations Associate Broker/Realtor
Long & Foster Real Estate, Inc - Fairfax, VA
October 2005 to December 2012
• Worked on the seller's in coordinating the transaction process
• Helped buyers locate properties in their desired area in their price range and meeting their criteria Supervisor, Customer Service
MCI WorldCom - Arlington, VA
May 1992 to June 2002
• Oversaw and assessed customer service staff activities, and provided them with regular performance related feedback
• Monitored daily activities of customer service operation and enhanced the level of service quality Assistant Manager
Samsung Co., Ltd. - Seoul, Korea
September 1987 to September 1990
• Coordinated with North America Sales Director for shipment and marketing of video and audio cassette tapes
• Attended Consumer Electronics Show annually in Las Vegas, NV Education
M.B.A. in Finance & Investments
George Washington University - Washington, DC
September 1985 to June 1987
B.A. in International Business
Sogang Jesuit University - Seoul, Korea
March 1980 to February 1985
Skills
• CompTIA Security + SYO-601 Certificate 09/21/2022
• Microsoft Office (10+ years) for Outlook, Word, Excel and PowerPoint
• Property Management (4+ years)
• Project Management: 23 hours of project management education completed at Tysons Institute, Vienna, VA by Alaa Mohseni, Ph.D. Additional Information
• Finished the duty of military service with the Army in Korea in 1982
• Military Family - U. S. Navy Veteran Son (2014 - 2020)
Contact this candidate