Carroll Burns

**** ******* ** **** *****, TX ****4

817-***-**** ad19n6@r.postjobfree.com

EDUCATION

Bachelor of Arts, Criminal Justice, Memphis State University, Memphis, TN

CERTIFICATIONS

VCP6-DCV – VMware

VCA6-DCV – VMware

CCCA - Citrix

PROFESSIONAL ACHIEVEMENTS

Tetra Pak INC, Denton, TX August 2017 – Present

System Analyst/VMware Engineer

Manage VMware 6.5 & 7 environment of 120 Host and 8,000 servers world wide

Create and manage cluster environment of Host servers for load balancing and HA

Manage snapshots and snapshot removal schedule for all servers in VCenter

Responsible for storage and resource management of host and servers using VCenter

Quarterly maintenance and remediation of host servers, installing updates and patches

Create server templates to add to Content Library in VCenter for server quick builds for Windows 2016 and 2019 Operating Systems

Monitor and resolve alerts from vRealize Operations for VMware environment

Manage VDI environment of 1500 VDI’s of Windows 10 Operating systems for Tetra Pak end users throughout the organization. Supporting user access of the VDI on the network or through VPN connections using Pulse Secure software.

Resolve Office 365 Cloud and Exchange 2013 On-Prem trouble tickets on a daily basis affecting end users throughout the entire organization in all countries.

Manage, configure and support Proof Point mail and spam security, in regards to policies, enhancements and updates on a daily basis. This consisted of adding rules for spam filtering, whitelisting email and IP addresses to filter up to 180 thousand inbound messages a daily, throughout the organization.

Work daily with the Security Team at Tetra Pak in adding look-alike domains to the Proof Point filter via custom policies to secure and block inbound traffic to our environment from unauthorized access

EFG Companies, Irving, TX March 2016 to August 2017

Network/System Administrator

Managed and supported server farm of 168 Windows 2008 R2 and 2012 R2 servers

Server farm consist of 80% virtualized servers in a VMware 5.5 and 6 environment

Responsible for building and maintaining 15 ESXI host servers and 25 Datastore to support the virtualized Windows servers

Supported cluster of Microsoft 2012 and 2008 SQL database servers for Great Plains application. Cluster of application and SQL servers was needed to insure redundancy for 100% uptime of the Great Plains application.

Maintained Exchange 2013 server for messaging for 240 users and over 400 mailboxes.

Built and supported Microsoft System Center 2012 servers to run Configuration Manager, WSUS, DPM and Microsoft Endpoint Protection. DPM was configured for backup of 30 test and development servers. Endpoint Protection was responsible to Antivirus support for over 250 workstations and all servers on the network.

Supported over 40 remote users connecting to the network via VPN, using Juniper Junos VPN client

Maintained backup of all “Production” servers utilizing Acronis Disksafe software cloud solution. Deployed 3 Acronis physical appliances in our Co-Lo location, to backup all servers locally and then replicate to the cloud for offsite DR solution.

Backup support for the Interactive Intelligence IP phone system. Responsible to setting up and support SIP phones for remote users, and IP desk phones for users. Setup 800 numbers and all external extensions for company use.

Managed Active Directory across 4 Domain Controllers.

Create and implement Group Polices for management of the multiple Organization Units. The Group Policies are being used to push application, map drives based on department, and secure shared drives.

Monitored network and server health using Solarwinds and VMware vRealize for alerts to maintain consistent uptime.

Shelby Services, Cordova, TN January 2007 to November 2015

Network Engineer

Supported 2 Citrix 4.5 Presentation Servers for Hosted customers.

Deployed and supported 15 XEN 6.0 Virtual Servers for 17 Cloud customers for our Hosted Applications.

Setup Application training room environment using XEN Desktop for 15 Wyse terminal.

Responsible for maintaining 100 Windows 2003 and 2008 R2 Servers.

Deployed and maintain 10 VM Ware Host Services with 90 virtual servers.

Responsible for maintaining network security with Watch Guard Firebox Firewalls.

Configured VPN connection between Firebox X700 and X750 at main office and Co-Lo.

Configured Firebox firewall to utilize BGP for failover to Co-Lo.

Created server farm of 42 servers using VMWare.

Created server and workstation images for deployment using Microsoft System Center.

Built, and supported Exchange 2010 server.

Migrated Exchange 2007 server to Exchange 2010 for 142 messaging users.

Setup and maintain company backup using 2 20TB Dell SAN devices.

Developed strategy and planning for Disaster recovery from local SAN and offsite backups.

Setup offsite SAN in Co-Location for offsite backups.

Managed Web based Application in SQL 2008 R2.

Created and managed SQL Maintenance Plans for backing up SQL 2008 R2 databases.

Supported and maintained Digium SwitchVox phone system and server for company use.

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