Customer Service Shift Manager

Shannon Wilson

Burlington, NC *****

********@*****.***

+1-336-***-****

Work Experience

Shift Manager

KFC - Burlington, NC

September 2021 to Present

I'm in charge of my shift. I make sure everyone is in their spot so when get a rush we will be able to move them in and out in a timely manner. When the shift is over and we have anything left over I have to count it and put it in the computer. Count the registers to make sure it's not over or under. Shift Leader

Love's Travel Stops & Country Stores - Mebane, NC

October 2020 to August 2021

I was in charge of cleaning the stock room so when we get our next truck we would have room to put it. I was i charge of cleaning the showers, bathrooms, stocking everything making sure the next shift has everything they need and stuff for back up so when they get busy they would have they stuff they need right there instead of going and getting it and I was in charge of breaks and doing end of day and lottery. Cashier/Customer Service

Pilot Flying J - Haw River, NC

September 2018 to March 2020

• Greeting customers as they walk in

• Updating their information if need be

• Setting up pumps for gas

• Weighed/reweighed trucks

• Answering the phone

Cashier

McDonald's - High Point, NC

April 2017 to April 2018

I ran the drive-thru, in charge of taking orders and the money. I washed dishes, wiped down trays.

Trained new people how to take orders while taking the money. I was in charge of cleaning the break room.

Inspector/Packer

Nypro - Mebane, NC

August 2014 to April 2016

I inspected and packed hospital parts into plastic bags, then put the bags into boxes. I also talked to customers about the parts we were producing for them. I worked so well that I was trained to be an auditor, which means I was responsible to make sure the correct parts went into the correct bags before shipping. Office Clerk

Nypro - Climax, NC

August 2014 to April 2015

I was responsible for receiving all calls for appointments and cancellation of appointments. I also helped the nurses with vital readings when needed. I filed the patient's charts of their visit when they were ready to be dismissed. I also made the calls to remind the patient's of their upcoming appointments. Education

Diploma in media center

Southern Alamance High School

2010 to 2014

Skills

• Customer Service

• Team Member

• Fast Food

• Guest Services

• Packaging

• Cashiering

• Cash Handling

• Restaurant experience

• Food service

• Supervising experience

• Restaurant management

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