Customer Service Representative

Chante Dean

*********@*****.*** 404-***-**** Atlanta, GA

SUMMARY

Customer Service Representative with 7+years of experience in diverse industries. Proven track record in resolving customer-related issues, de-escalating conflicts, and building personalized solutions. Seeking to leverage expertise in customer acquisition, retention, and satisfaction for a Customer Service Rep role. WORK EXPERIENCE

Willis Towers Watson Atlanta, Georgia

Pre Enrollment Specialist Sep 2023 - Dec 2023

• Implemented personalized acquisition and retention strategies, resulting in maintained client relationships.

• Expanded professional knowledge regarding new products and services, enhancing promotional efforts and client engagement.

• Boosted policy sales by articulating plan features and advantages over competitor products. Lincare Atlanta, Georgia

Customer Service Representative Jan 2023 - Aug 2023

• Collaboratively worked across various departments, effectively resolving customer-related issues and ensuring high levels of customer satisfaction.

• Handled inbound calls efficiently, addressing inquiries, scheduling appointments, and successfully closing sales, demonstrating excellent communication and problem-solving skills.

• Thoroughly documented all customer interactions and resolutions in accordance with standard policies and procedures, ensuring accurate record-keeping.

Chime Solutions Morrow, Georgia

Customer Service Representative Aug 2022 - Jan 2023

• Investigated and effectively resolved customer inquiries regarding order statuses and delivery tracking, strengthening customer relations and trust.

• De-escalated conflicts and created tailored solutions, which enhanced customer loyalty and maximized satisfaction.

• Met and often exceeded personal, team, and organizational objectives while adhering to standard operating policies and procedures for call documentation.

Walmart Distribution Atlanta, Georgia

Customer Service Representative Sep 2016 - Aug 2022

• Proactively identified and addressed customer needs to enhance satisfaction levels.

• Effectively communicated promotional activities and special offers to boost sales.

• Managed documentation, investigation, and resolution of various customer service issues. SKILLS

Client Advocacy • Customer Engagement • HIPAA Compliance • Client Prospecting • Call Center Customer Service

• Customer Service Skills • Customer Needs • Verbal and Written Communication • Customer Service

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