Committed Customer Service associate with * years of experience in the banking industry, including Know Your Customer (KYC) analysis and managing due diligence reviews to identify and mitigate potentially fraudulent activity, CIP and BSA regulations. Adept at establishing client onboarding processes, evaluating client documentation. Possesses excellent customer service and interpersonal skills with advanced knowledge of MS Office (Word, Excel, PowerPoint). Trilingual in Portuguese, English, and Spanish. Graduated from ETS with a technician degree in Business Administration. Graduated from IBMR with a bachelor's degree in Biomedical Science. Technical Skills: Computer skills, internet navigation, email management, Word program, social media usage, online communication tools.

Soft Skills: Self-motivated, communication skills, teamwork, fast thinking, practical, organized, creativity. Bachelor of Business Administration

Brazilian Institute of Medicine and Rehabilitation, 2015-2017

Bachelor's in Biomedical Science

Brazilian Institute of Medicine and Rehabilitation, 2018-2021

Communication manager at Nodus International Bank, Miami. Phone: 786-***-****

Email: ad19m3@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/eduardo-mercante-8089a819a/

-Managing a multilingual customer service team across various channels, including calls, emails, video calls, and in-person assistance.

-Handling alarming situations, providing security and confidence to customers.

-Creative customer service projects and distribution of communications.

-Demonstrating discretion and tact.

October 2022- July 2023

Customer Service Associate at Nodus International Bank, Miami. March 2022- October 2022.

-Oversee banking services, especially customer service, to ensure excellence.

-Contact or assist customers and prospective customers overseas.

-Onboard new clients by analyzing their background information, creating profiles in Salesforce, and complete their opening account process.

-Performed diverse banking operations, ensuring exceptional services and driving results for the company.

-Phone calls and emails.

Portuguese, native.

English, fluent.

Spanish, fluent.

Eduardo Richa Mercante

WORK EXPERIENCE

KEY COMPETENCIES

EDUCATION & CERTIFICATIONS LANGUAGES

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