Project Management Manager

Daizy Balar

Project Management Business Analytics

Jersey City, NJ • ************@*****.*** • 929-***-**** PROFESSIONAL PROFILE

Dedicated project management and business analytics professional, with experience supporting more than 34 projects across the Construction and IT Industry. Known for identifying and implementing continuous process improvements for projects, and skilled across multiple tech stacks including Connectwise, Agile, Tableau and Erwin. An entrepreneurial mindset that has led to independently identifying and pursuing opportunities to collaborate with business leaders to solve complex technical problems. A self-starter with exceptional interpersonal, collaboration and time management skills, with proficiency working across the entire project management lifecycle with Agile teams.

TECHNICAL SKILLS

Languages: SQL, Python, R

Databases: Postgresql

Analytical Tools: MS (Microsoft) Office, Tableau, Power BI, Jupyter Notebook EXPERIENCE

IT Project Manager/Business Analyst, eMazzanti Technologies, Jersey City, NJ June 2022 – Present

● Completed 21 customer projects on time and within budget by leading 7 teams of Network Engineers, keeping an oversight of end to end delivery and tracking risks.

● Act as liaison between customers and network engineers while responsible for assigning projects to the team.

● Create a new process called the {e}merge and Transform that aims to proactively analyze the client's IT environment with a goal of improved productivity, business optimizations, secure and fault tolerant systems. This process improved overall customer retention by 14%, increasing the number of projects by 23% and the revenue by 14%.

● Build statistical reports and visualizations to analyze customers’ business core processes and workflows to extract actionable insights to better meet the customer needs as part of the {e}merge and Transform.

● Develop actionable internal team presentation, taking into consideration customer feedback to improve customer retention by 34%.

● Perform Project tracking through clear and concise status reports and time management reports; Proactively identify potential issues and track project member progress against commitments which helped to increase the customers satisfaction up to 17%. Project Manager/Business Analyst, Creatinno Infotech, Surat, India September 2019 – August 2020

● Led a cross functional team to deliver customized inventory management system for a New York based construction company along with several other projects aimed to improve business operations by digitizing the manual pain points such as Purchase Order System, in premise Shared Collaborative Storage.

● Managed the allocation of project deliverables to the software development team and ensured timely and accurate completion of 7 projects.

● Interfaced with key stakeholders and translated business requirements into functional specifications and proof of concepts.

● Created forecasting models for determining overall project budgets, timelines, and potential revenue stream.

EDUCATION

Master of Information Systems, Stevens Institute of Technology May 2022 Master of Information Systems, Business information Systems, Univ. of Technology, Sydney, AUS June 2019 Bachelor’s in Computer Application, Jain International College, Gujarat, India May 2017

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