JOSEPH

TAYLOR

ad19l3@r.postjobfree.com

269-***-****

Benton Harbor, MI 49022

Design Manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional stakeholders for greatest potential impact.

PROFESSIONAL SUMMARY

Indiana Michigan Power - Customer Design Supervisor Benton Harbor, MI • 12/2022 - Current

Supervise Distribution Design personnel Performs Design functions related to distribution projects varying in length and complexity Lead Distribution Design as point of contact for internal and external customers.

WORK HISTORY

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Established team priorities, maintained schedules and monitored performance.

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Evaluated employee performance and conveyed constructive feedback to improve skills.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Assisted in organizing and overseeing assignments to drive operational excellence.

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Defined clear targets and objectives and communicated to other team members.

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Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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• Leads and facilitates meetings effectively.

• Networks with peers inside and outside the AEP System.

• Identifies key stakeholders.

• Uses informal network to get things done.

• Decision making and business awareness characteristics: Uses diverse approaches to make decisions in the absence of a definite framework or where few precedents exist

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Makes decisions that may affect the operations or results of the section and which may impact the business unit.

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Demonstrates the ability to handle conflicting interests related to projects or special tasks.

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• Demonstrates the ability to analyze options and risks.

• Technical proficiency:

SKILLS

• Agilent

• Hipot Current

• Leakage

• Non destructive testing

• Visual inspection

• Decon, Radwaste

• Mechanical Maintenance

• Sanitary Microbiology

• Applied Hydraulics

• MS Word

• Powerpoint

• Excel

• D-Space

• Labview

• UL Training

• 5S Trained

• Project Leadership

• Client Relations

• Employee Development

• Emergency Response

• Process Improvement

• Project Planning

• Customer Service

• Staff Management

• Performance Reviewing

• Scheduling and Coordinating

• Documentation and Reporting

• MS Office

Customer Relationship

Management

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• Team Development

• Problem Resolution

• Onboarding and Orientation

• Staff Development

• Teamwork and Collaboration

• Decision-Making

• Good Judgment

• Task Delegation

• Team Leadership

• Performance Evaluations

• Technical Proficiency

• Interpersonal Relations

• Training and Development

• Professional and Courteous

Bay De Noc College

Escanaba, MI

Associate of Applied Science:

Water Purification Technology

EDUCATION

Whirlpool Corporation - Master Technician

Benton Harbor MI • 08/2012 - 11/2022

Demonstrates the ability to understand more complex technical issues in relevant area of assignment.

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Demonstrates an above average ability to use technical and computer tools to perform assignments in most cost effective method possible.

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Leads, facilitates, and coordinates work activities within work group, team, department, or other corporate entity as necessary to perform all routine engineering technical assignments.

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• Provides advanced training to employees

Ensures the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs, and recommendations.

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Plans work and suggests work plans of others to complete non-routine work within time constraints.

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Plans effectively with AEP suppliers and internal or external customers.

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Reviews trends of materials and equipment performance and initiates necessary corrective action.

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Monitors design, material, and work progress on department projects to control costs within estimated budget and to ensure codes, standards, and schedules are met.

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Ensures that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.

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• Chaired design team meetings and issued action items.

• Engaged with design team to mitigate health and safety risks.

• Identified design requirements for each project. Created sketches and technical drawings to present design concepts to clients.

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Coordinated with other departments to comply with industry regulations.

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Lead discussions for part by part review at the Model Shop on various projects

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• Assisted with handle with care life testing

• Helped set up the test fixture for the test

• Repaired the test fixture when broken

• EMPA build

Modified 64 ac/dc harnesses by adding ferrite, new length of ground wire for the build

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• Responsible for maintaining the lab and office space at WLAB Make sure that maintenance and work orders are handled in a fast and efficient manner to meet the needs of WLAB

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Responsible for shipping and receiving Oscar/Vessi etc to trade shows, trade partners and customers in a timely manner

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• By arranging shipping thru semi carriers and FedEx

• Handled 18 Vessi service calls

• Picked up Pex units from customers in three states Manage warehouse cost by reviewing warehouse items quarterly to insure warehouse cost stay down

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Helped create Pex document to manage pex units and service calls for Vessi

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Whirlpool Corporation - Senior Technician

Benton Harbor, MI • 06/2010 - 08/2012

Whirlpool Corporation - Technician

Benton Harbor, MI • 10/2008 - 06/2010

Whirlpool Corporation - Technician, Dryer Platform Integrity Benton Harbor, MI • 04/2006 - 10/2008

• Built display case for Oscar Trade shows and media events

• Supported engineering on the development of SWASH

• Also assisted on various SWASH builds in Mexico

Created a fix for button assembly on the SWASH product and then trained Mexico & Texas facilities on how to repair the product

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• Served as safety team captain for WLAB

• Created Pex sheet to track Vessi field return units Developed a com-poster out of a mailbox which was one of WLABS first prototypes.

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Procured product approval for various front-load washer projects with our Germany partners.

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Service calls to evaluate, fix and a repair product at residential and commercial consumers.

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• Responsible for inspection of damaged units at RDC's

• Testing of prone load machines

• Evaluate the process of local service technicians on repair calls.

• Rework of front-load products at warehouses.

• Managed front-load testing as it came into the laboratory.

• Completed preventive maintenance on set schedules. Performed troubleshooting and diagnosis on malfunctioning equipment.

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• Monitored and enforced safety measures to mitigate hazards. Tested components and systems to evaluate performance and identify concerns.

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Conducted tests of components and systems to evaluate performance and identify concerns.

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Suggested specialized fixtures, test equipment and procedures for failure analysis.

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Diagnosed and repaired problems with electrical and mechanical systems.

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• Ran lab tests.

• Data acquisition using LabVIEW & Agilent.

• Service calls for residential and commercial consumers.

• Rework on loop washer project

• VMW.

• Algorithm testing to stop cabinet hits in the spin cycle.

• Energy testing to approve star ratings.

• Counterbalance.

• Maintained quality assurance and customer satisfaction objectives. Performed troubleshooting and diagnosis on malfunctioning equipment.

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• Supported TCQ, CPU and NAR cost goals pertaining to fabric care.

• Used Lean Principles on work/testing processes where possible.

• Submitted Lean sheets to document improvements

Helped with the reconfiguration of the heater test stand power system.

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Whirlpool Corporation - Lab Technician Associate

Benton Harbor, MI • 10/2003 - 04/2006

Whirlpool Corporation - Lab Technician Associate

Benton Harbor, MI • 07/2001 - 05/2003

Documented test setups and equipment used for each test so that it can be retrieved in the future.

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Took copious notes of observed details during tests and attach to or store. with test data and lab request.

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• Completed 5 required WVU courses.

• Installed test parts, modified machines when necessary.

• Checked airflow, Rpm, door force on machines.

• Set up machines for containment test.

• Made and installed thermal couple equipment on machines for test.

• Used lab view to record test data.

• Prototyping of parts and equipment when needed.

• Supported all engineers in my department.

• Supported engineers outside of my department as well. Support TCP, TCQ and Mega project through washer life test room upkeep, repairs, machine installations, reports and direct engineer contact

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Support Lean engineering ideas through increased quality of repairs and faster time of completion.

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Responsible for the life test lab when Lead life test technician was not available.

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Able to complete repairs and leverage other lab knowledge to do repairs effectively.

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• Check the monitor system for failures and validity.

• Analyze error codes and find possible cause of failures on machines. Install test parts, write incident reports in Q4life when machine parts are installed, removed or failed.

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• Test washers for performance, RPM, torque, pressure and flow. Prototype fabrication, product testing and ran data acquisition equipment for testing.

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Collected and analyzed data for iec stains and stain swatches with x-rite and hunter equipment.

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• Wrote procedures for hunter equipment.

• Technical report writing.

• CPK,opex fundamentals training and coaching for success. CERTIFICATES LICENSES

• Wastewater Lab Procedure, Dept Environmental Quality, MI

• Wastewater Sludge Procedures, Dept Environmental Quality, MI

• Opex Fundamentals, Whirlpool, MI

• Stormwater Management Operator, Dept Environmental Quality, MI

• 5S Certificate, MI

• LEAN Certificate Continuous Improvement, MI

AWARDS ACTIVITIES

• President of BH Sunrise Rotary Club

• President/Vice President/Treasurer of BH School Board

• American Water Works Association

• Water Environment Federation

• Mold Remediation Society

• National Kidney Foundation Transplant Society

• H.O.S.T Volunteer

• Safe Shelter for Women

• Junior Achievement

Community Relations Lead for (WAAN) Whirlpool African American Network

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• First Robotics Mentor

• Berrien County Sewage Appeals Board

• 4 H Leader

• Habitat for Humanity

• Benton Harbor Auto Show committee

• Member of American Water Works Association

• Member of MI Association of School Boards

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