Medical Technologist Customer Service

Esther M. Rodriguez Roman

******.***********@*****.***

(787) 590 - 2141

SUMMARY OF QUALIFICATIONS

Proactive Medical Technologist with over 20 years working in clinical labs and a strong background in supervision and management for over eight years. Excellent clinical laboratory skills; highly skilled in operating lab equipment with precision and accuracy. Focused on the timely, quality completion of all lab procedures, such as conducting / analyzing laboratory tests and solving clinical and administrative situations. Hand-picked by the owners to manage a team of 8 people and be responsible for the full operations of the lab. Great interpersonal and communication skills both verbal and written. Fully bilingual in both English and Spanish. Computer literate in MS Office and lab operating systems. Core competencies

Management

Decision making

Problem solving

Leadership

Personnel supervision

Hematology

Serology

Chemistry

Data Analysis

Coagulation

Reporting

Testing

PROFESSIONAL EXPERIENCE

Business Unit Manager, 2021 to 2023

CorePlus Clinical & Pathologic Services, Ponce, PR Responsible for the preparation and execution of the unit’s sales, operations, financial and clinical goals. Partners with cross functional department leaders to assure the unit’s ROI. Effective management of sales, marketing, promotional activities, and clinical compliance of the business unit. Establish and cultivate exceptional customer service and support experiences for clients and patients.

Lab Supervisor (acting Lab Manager), 2017 to 2021

Laboratorio Clínico Romi / Now CorePlus Clinical & Pathologic Services, Ponce, PR Responsible for the efficient and effective management of the laboratory resources on a day-to- day basis as well as staying compliant with local Health Department and CLIA. Prepare business plans, manage laboratory processes, monitor, and report laboratory results, order supplies. Maintain all Quality Assurance and Quality Controls documentation. Oversee a team of 10 employees and external contractors; create work schedules, verify ADP payroll reports. Enforce safety procedures in the laboratory. Develop annual budget and maintain lab costs in control. Evaluate new equipment and validate new procedures. Hire, train, supervise and evaluate all lab employees.

• Approved all Health Department & CLIA inspections without any observations

• Successfully implemented the reference laboratory program

• Validated serological tests per instrumentation.

• Participated in Techcyte validation protocol study for their Automated Blood Cell Differential digital program using AI-based algorithm.

Esther M. Rodriguez Roman

******.***********@*****.***

(787) 590 - 2141

Medical Technologist, 2013 - 2017

Laboratorio Clínico Romi / Now CorePlus Clinical & Pathologic Services, Ponce, PR Responsible for performing routine and complex technical procedures according to core lab departmental Standard Operational Procedures. Demonstrated an effective leadership skills and ability to work independently.

Medical Technologist (Contractor position), 1999 - 2004 Laboratorio Clinico Blasor, Ponce, PR

Collected specimen and analyzed tests in a precise manner in all laboratory areas. Medical Technologist / Lab Supervisor, 1993 - 1998 Laboratorio Clausells, Ponce PR

Collected Specimen and analyzed tests in all laboratory areas. Responsible for the proper operation of the Bacteriology department. Supervised QC reports and lab personnel to ensure they followed safety procedures. Worked with lab manager to improve operational efficiency and effectiveness.

Medical Technologist, 1986 - 1993

Laboratorio Hospital de Damas, Ponce, PR

Performed and analyzed tests in general and special chemistry department including highly skilled electrophoresis techniques. Executed all quality control procedures to ensure compliance with government requirements, hospital policies and laboratory procedures. Demonstrated a strong ability to communicate tests results effectively with physicians, pathologists, and nursing staff. Maintained lab equipment and troubleshooted / resolved instrument problems. ADDITIONAL EXPERIENCE

Business Owner, 2009 - 2012

Piesso, Ponce PR

Founded and managed a clothing apparel and shoe store with annual sales around $300k a year. Oversaw a team of seven (7) part-time / full-time employees. Account Manager, 2004 - 2008

Crocs Puerto Rico

Managed all Puerto Rico & Caribbean accounts. Supervised customer service and warehouse inventory. In-site sales representative.

• Implemented the first organized distribution center for the Crocs line in Puerto Rico & the Caribbean

Esther M. Rodriguez Roman

******.***********@*****.***

(787) 590 - 2141

EDUCATION

CLINICAL TRAINING PROGRAM - MT

INTERNSHIP

University Hospital, Jacksonville, FL

BS in Medical Technology

Jacksonville University, Jacksonville, FL

ADDITIONAL TRAINING IN LAB EQUIPMENT

• Hematology: Act5 Diff & Unicel DxH 800 Beckman Coulter

• Coagulation: Sysmex CA 540 & ACL Elite Pro

• Chemistry: Siemens Dimension EXL 200 & DxC AU 700 Beckman Coulter

• Immunoassay: Access 2 & DxI 800 Beckman Coulter; Vitros ECiQ Orthoclinical Diagnostics

• Urinalysis: Cobas U411

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