Customer Service Support
Resume:
PATRINIA
HOY
****************@*****.***
Dallas, Tx 75249
Bold Profile
2+ years of Healthcare Customer Service experience Diverse experience with Medical Billing, Payment Arrangement, Posting Insurance Payment, obtaining prior authorizations, insurance verification, etc Knowledge of Medical Terminology and HIPAA guidelines Dealt with Private and Commercial Insurance Extensive use of EVR/EPIC systems Excellent communication skills, detailed-oriented, organized, ability to handle high volume of calls Proficiency with Microsoft Office (Word, Excel, Outlook and Powerpoint) Moxie Experienced Customer Services ll bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
Bank of America - Client Services II
Dallas, Tx • 06/2021 - 08/2023
AMN Healthcare - Case Management
Dallas, Tx • 02/2021 - 10/2022
Commscope /Vssi- TX - Coordinating Assistant
Dallas, Tx • 08/2015 - 10/2018
WORK HISTORY
Efficiently answered over 50 inbound calls, effectively assist in train new hire employees, Assist client with inquiries regarding mortgage acts Home equity line of credit & Escrow, Create cases regarding delinquent taxes,insurance payments, Update payment information, CVL( auto loan) assistance, advise clients where to register, any edits to title ownership, Both remote and In office work environment, Daily meetings of compliance, Create request for any updates regarding payoff amounts, change to account update demographics
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Respond to emails/chats in timely manner, Correspond with other departments regarding clients accounts, maneuver through Moxie,Peoplesoft 8.3& 9.3 Amie, Create/terminate cases regarding payroll, investigate claims, Follow up, HIPAA guidelines, requested and provided specialist referrals, Contacted Insurance companies for Insurance verification, obtaining authorization, eligibility, benefits Communicated Explanation of Benefits with patients, Collected payments/payment plans, Provided payment arrangement assistance with patients, Direct communication via phone/email/fax/ to discuss patient's financial status, Posted payments timely on database, Updated account statements, generated financial reports, released invoices, and resolved account discrepancies, Posted insurance payments into system, Extensive use of EVR/EPIC systems
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SKILLS
• Customer Queries
• Product Selection
• Past Due Account Management
• Clerical Support
• Active Listening
• Case Notes
• Microsoft Office
• Insurance Plan Verification
• Microsoft Teams
• Microsoft Outlook
ITS Academy
Arlington, Tx • 01/2020
Cosmetologist
Venture High
Arlington, Tx • 03/2012
High School Diploma
EDUCATION
Filed documents submit invoices from customers and clients, Answered calls, train, submit emails, SAP log in credentials, Assisted human resource manager with requirements on site, provide detailed report weekly correspond with staffing agencies as established relationships daily payroll held meetings three times a week, arranged company meetings, luncheons, Handled Accounts payable, Health insurance benefits for employees and families
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