Customer Service Data Entry

Sandra Dawson

**** ****** **** ****** ****

Spring,Texas 77388

**********@*****.***

Home:

281-***-****

• Dedicated Customer Service Rep

• Dedicated Secretary and Office Manager

Areas of Expertise

• Customer Service Management

• Complaint Handling & Resolution

• Dispatching

• Customer Satisfaction Enhancement

• General Ledgers

• Invoices

• Accts Payable an Receivable

• Data Entry

Professional Experience

VICTORY PREPARATORY ACADEMY — Houston, Texas

03/ 11 to 12/12

Transportation Director, 03/11 to 12/12

Promoted to manager position to recruit, train and supervise bus drivers.

• Made sure all drivers knew the routes

• Handled all pre-trips, problems with buses

JD,S TRUCKING ENTERPRISE — Houston, Texas

9/99 to 12/10

Office Manager, 9/02 to 12/10

Office Secretary 9/01 to 9/02

Previous Positions: Counter Clerk, Customer Service, 9/99 to 9/01

Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service Directed 20 employees and managed sales, inventory, general ledgers, customer service, data entry responsible for all employee schedules, and petty cash, invoices and billing

• Handled all general office duties

• Handled all customer service complaints

•

HORIZON TOURS BUS CHARTERS — Houston, Texas

03/03 to 7/07

Office Manager, Dispatcher

Accts Payable Data Entry Clerk

Customer service, data entry responsible for all invoices being put in the system all inbound an outbound calls, schedules, dispatching trips, contracts, intake of monies, assigning charters to drivers, petty cash

Handled all general office duties

• Dispatching, charters, schedules

• Data Entry

•

Education and Training

BARABARA JORDAN HIGH SCHOOL- Houston, Texas

8/86 to 6/89

Earned High School Diploma for Office Business Services

Training: Office Business Services, Office Duplication, General Business

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