SADAT IBRAHIM

Address: *** ************ *** ******** *******

Phone: 519-***-**** Email: ad19hv@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven professional with a Bachelor's Degree in Business Administration, specializing in Logistics and Supply Chain Management. Proven expertise in warehouse and packing operations, with a background in customer service and sales roles. Adept at optimizing operational efficiency, ensuring safety compliance, and fostering collaborative teamwork. Eager to contribute to Apple's commitment to delivering exceptional customer service and driving sales growth.

SKILLS

Customer Service Excellence: Proven track record of exceeding customer expectations through proactive engagement and effective problem resolution.

Sales Growth: Demonstrated ability to drive revenue growth through a deep understanding of products and persuasive communication.

Communication: Exceptional verbal and written communication skills, fostering positive customer relationships.

Adaptability: Flourishes in fast-paced environments, demonstrating resilience and flexibility.

Technical Proficiency: Advanced skills in Microsoft Office suite, ensuring efficient and organized workflow.

WORK HISTORY

June 2021 – Jan 2022

Position: Client Service Officer (Loan Officer)

Company: Vision Fund Ghana

Provided comprehensive client services, addressing inquiries and facilitating loan processes.

Conducted financial assessments and recommended suitable loan products to clients.

Maintained accurate client records and collaborated with the team to achieve loan portfolio targets.

Jan 2021 - May 2021

Position: Sales Officer

Company: Prudential Life Insurance, Ghana

Achieved a 15% increase in sales through effective product promotion and client engagement.

Collaborated with the sales team to develop and implement successful sales strategies.

Conducted presentations to potential clients, showcasing the benefits of insurance products.

Feb 2020 – November 2020

Position: Front Desk Officer

Company: ABILIORA Kiddy Mart, Ghana

Managed front desk operations, including handling inquiries and providing information to customers.

Ensured a welcoming and organized reception area, contributing to a positive customer experience.

Assisted in administrative tasks to support overall store operations.

Jan 2019 - Dec 2019

Position: Customer Service Officer

Company: Quama Food Processing Company, Ghana

Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Collaborated with cross-functional teams to streamline processes, resulting in improved overall operational efficiency.

Conducted customer satisfaction surveys, maintaining a high positive feedback rating.

May 2018 – November 2018

Position: Sales Officer

Company: M-KOPA, Ghana

Achieved a 20% increase in sales by effectively promoting and selling solar products.

Conducted door-to-door sales presentations, educating potential customers on product features.

Assisted in organizing sales events and promotions to boost product awareness.

Oct 2017 – May 2018

Position: Sales Associate

Company: Gourmet Haven International (GHI) Restaurant, Kumasi, Ghana

Engaged customers in a high-paced environment, ensuring a positive dining experience.

Contributed to upselling strategies and promotions to maximize sales opportunities.

Assisted in managing customer reservations and special events.

EDUCATION

Kwame Nkrumah University of Science and Technology

Kumasi, Ghana

Degree: Bachelor of Science in Business Administration (Logistics and Supply Chain Management)

CERTIFICATIONS / AWARDS

Customer Service Excellence Award

Issuing Authority: Quama Food Processing Company

Recognized for outstanding contributions to customer service, showcasing excellence in communication and issue resolution.

Sales Achievement Certificate

Issuing Authority: Prudential Life Insurance

Acknowledged for achieving outstanding sales results and contributing to the growth of the sales team.

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