Customer Service Security Guard

Ramneet Kaur

Address: ***** ** ** **

Postal code: T5Y 2P6

E-Mail: ***************@*****.***

Contact : 780-***-****

SUMMARY

Self-motivated and Alberta security guard licence holder with work experience of customer service, operating a cash register, supervising operations, managing, and coordinating multiple activities, sales and negotiation with proper health and safety, understanding customer needs, ability to work all shift and able to work on short notice. A good team player who believes in achievements with teamwork and collaboration for excellence. Friendly, outgoing, responsible and discipline are key values of my life.

SKILL HIGHLIGHTS

Excellent report writing

Proficient in MS Word

Detailed oriented, organized, patient.

EDUCATION

Creative thinking

File management & data entry

Analytical skills

BUSINESS ADMINISTRATION (MANAGEMENT) – The Northern Institute of Technology

CERTIFICATES

Security Guard Licence (W090448) – Government of Alberta

First Aid Licence

CPR License

Protect and Proserve

EXPERIENCE

Customer Service Representative/ Cashier – Walmart, Edmonton – AB

Welcome customer when they arrive and answer their question.

• Ensuring exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.

• Report any suspicious behaviors and happenings.

• Respond to alarms and react in a timely manner.

• Listen to people's needs and assess situations.

• Managing transaction with customer using cash register.

• Issue receipt, refunds, change or tickets.

• Ensuring accurate product scanning

• Track transactions on balance sheets and report any discrepancies.

• Executing company-directed promotions and programs

Utilize computer terminals and/or Real Canadian Superstore portable phone to check inventory, look-up orders and notify customers when product is ready for pick-up.

• Assist customer in a professional, friendly, and efficient manner.

• Assist in the resolution of customer complaints, returns and exchanges.

• Ensure accuracy of customer orders by spot checking throughout processing.

• Stocking and maintaining front-end racks/shelves and merchandise areas as assigned.

• Follow all Real Canadian Superstore policies and procedures.

Customer Service – The Real Canadian Superstore, Edmonton – AB

Perform basic math functions to collect payments and make change.

• Operate registers, scanners, scales, and credit card/debit card terminals.

• Handle exchange and refunds in a quick, efficient manner

• Maintain accurate cash drawer.

• Ensured high levels of customer satisfaction through excellent sales service.

• Welcomed customers to the store and answer their queries.

• Followed and achieved department's sales goals on a monthly, quarterly, and yearly basis.

• Build productive trust relationships with customers.

• Unloading and sorting general merchandise trailers.

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