Customer Service Relations

BS BRENDA

SCHWARZMANN

ad19f9@r.postjobfree.com +1-860-***-**** Willimantic, CT 06226

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. ACCOMPLISHMENT

S

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

SKILLS Information Security

Account Updating

Appointment Scheduling

Scheduling

Paperwork Processing

Report Generation

Complaint Resolution

Product Knowledge

Data Entry

System Implementation

Stock Management

Multi-Line Phone Talent

Filing

Money Handling Abilities

Materials Transport

Service Standard Compliance

Critical Thinking

Service Upselling

Retail Store Support

Client Relations

Staff Training

Record Preparation

Account Management

Shipping Procedures

Understanding

Customer Relations

Order Processing

Order Fulfillment

Office Equipment Proficiency

Problem-Solving Abilities

Product Promotion

Strategic Sales Knowledge

Route Management

Customer Service

WORK HISTORY Customer Service Representative Windham Area 11/2018 - 11/2023 Intrfith Ministry - 866 Main St

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. EDUCATION Coventry High School, Coventry, CT 06/1977 Associate Of General Studies: General Studies

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