Quanesha S. Brown

**** ******* *** *** ** A Bronx, NewYork 10473

929-***-****

- cell

ad19em@r.postjobfree.com

Altice Optimum

Hybrid Retention Specialist

Bronx, NY

*/****- */****

Answer incoming calls from optimum customers

Comprehend and assist all issues between residential and mobile.

Educate customer as well as find solution and/ or transfer customer to correct department for assistance. Make notes via PC of all encounters with customers.

Provide Optimum Service to ensure that customer orders are checked and verified as 100% accurate

Assist in reducing billing issues by accurately Quality Checking and closing out w/o’s in a multi-product billing environment

Development and maintenance of customer Service Level Agreements and Quality Of Service

Monitor customer service request and service billed to ensure 100% match for Optimum Service experience.

• Monitor and address inconsistencies across digital platforms

• Collaborate with Sales Support to manage and oversee the error management system

• Monitor and address the loss of saves and sales due to compliance issues for commission

Communicate via Microsoft teams using Jabra equipment

● Take details note on customer relations.

Amazon Delivery Station

Bronx, NY

12/2021 – 4/2022

Shift Supervisor

Chose a team of associates

Assign associates positions depending on the daily quantity goal

Sort packages of all sizes

Stand for long periods of time

Communicate effectively with co workers to hit our daily goals

Scan observe and report the amount of packages sorted for delivery

( Overnight Position)

Citeralla Warehouse

Bronx NY

6/2019 – 02/20/20

Assemble gift baskets

Containing perishables and company items

Handling invoices/ fed ex orders

Keep contact with clients and delivery service

One man department; independent work

Handle scheduling, gift orders,

Keep close professional relationships with upscale annual clients

Administrative assistant

Ups

Bronx, NY

4/2019 – 2019

Preloader

Package sorter

Carefully and efficiently distribute packages to designated truck for delivery

Operate manual forklift

Ability to lift up to 70 lbs repeatedly warehouse work (overnight)

Amazon Fulfillment center

Staten Island,NY

10/2018- 11/2019

ISS inbound item check

Inventory check and control

Hazmat item check and control

Problem solve merchandise

Stand for long periods of time with no breaks

Assist other team members via my laptop

Some Mandatory 50hr work weeks

Warehouse work (overnight)

CHOICE HOSPITALITY

MANHATTAN, NY

8/2016 – 10/2018

Fine Dining server

takes over, leads sweeps,drink service

set up dining area; break down, server

coat check attendant and greeter

iEvents Manhattan, NY

7/2016- 10/2016

Brand ambassador/ promoter for on sight ticket sales & package deals

Ticket Taker / boat attendant

Food and alcohol package sales assistant

Us open 2015

8/2015 - 9/2015

Suite attendant

Greeter

Sales/ inventory

JPMORGAN CAFE (TEMP)

MANHATTN, NY

10/2015 - 1/2016

POP UP HOLIDAY MERCHANDISE SHOP

MERCHANDISE ASSISTANT /SALES

ADVERTISE THE ITEMS AND DISCUSS ITS BRAND. KEEP TRACK OF INVENTORY AS WELL AS TAKING FUTURE ORDERS .

HANDLING PAYMENTS AND RECEIPTS. SETTING UP / BREAKING DOWN THE SHOP AFTERT THE DAY CONDUCTED

BUSINESS ALONE VERY Well

CAFE ATTENDANT/CASHIER

WELCOMED GUEST IN THE EARLY MORNING

MONITORS & CHECKS GUEST IN CAFE

PROCESS PAYMENTS

ADVERTISE WEEKLY SALE

HELP CLEAN AND PREP/ STORE DRY FOOD

KEEP SHELVES STOCK AND COUNT OF INVENTORY

AT YOUR SERVICE CATERING COMPANY - MANHATTAN, NY

6/2013- 2016

Captain /Waitress/ server/ hostess/ maintenance /busboy/barback/ cashier/ greeter /receptionist

• Setting up / taking down a room

• setting a table with proper etiquette

•Taking orders / Serving food

•courteous and well mannered

•outstanding hospitality

(Pursuing knowledge in Mixology)

KEYFOOD SUPERMARKET BRONX, NY

CASHIER / FRONT END 2/13- 10/14

• HANDLING PAYMENTS AND RECEIPTS IN THE STORE . •TAKING CARE OF ANY QUESTIONS MY CUSTOMERS MAY HAVE.

•ADVERTISING OUR GREAT DEALS AND WEEKLY SAVINGS TO OUR CUSTOMERS.

•KEEPING THE STORE TIDDY &NEAT.

• SUPERVISE AND HELP FELLOW CASHIERS

• HANDLE ANY RETURNS OR EXCHANGES IN MERCHANDISE

UNIVERSAL SURVEY

Manhattan, NY 4/12 - 1/13

Surveyor

• Communicating with people and collecting their data from questionnaires via computer

• Performing surveys on most current world subjects

• Calling citizens all over the Us and recording there answers verbatim on a computer

•keeping an upbeat personality as I speak with millions of different people everyday

SKILLS::

TYPING 45 WPM

•Answered and managed incoming and outgoing calls while recording accurate messages.

• Greeted numerous visitors, including vips, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas.

•Completed data entry, tracked resumes and maintained the applicant tracking system.

•Compiled company information and related material and distributed it to candidates.

• Screened all visitors and directed them to the correct employee or office.

• Obtained signatures for financial documents and internal and external invoices.

•Served as corporate liaison between the finance, it and marketing departments.

Customer Service

• Served customers by determining requirements; answering inquires; resolving problems; fulfilling request and maintaining

• Determined requirements by working with the customer.

• Answered inquires by clarifying desired information; researching, locating and providing information.

•Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;

•Escalating unresolved problems.

• Fulfill requested by clarifying desired information; completing transaction; forwarding request.

•Maintained call center database by entering information.

•Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities

•To add value to job accomplishments.

EDUCATION

College of Staten Island – Staten island, NY.

Business & persuasive communications

Pursuing certifications in English literary studies, speech communications

.

References :

Alex Carter 347-***-**** (co worker)

At your Service Catering

Jillian Mathews 917-***-**** (colleague ) Microsoft

Simone Rivera 347-***-**** (colleague)

Audi Manhattan

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