Theresa Mohr

** ********* ***

Gloucester City, NJ 08030

(H) 856-***-**** (C) 908-***-****

Email: ad19ed@r.postjobfree.com

Professional Summary: Expert at customer service issues with significant years of experience, sound judgment and an ability to resolve problems tactfully and diplomatically. Dedicated to effective team management and customer satisfaction, and who can lead diverse teams to achieve company goals. Secure a challenging and fulfilling position in management where there is professional growth and promotes from within.

Skills: Banking, wire transfer, A/P, A/R, invoicing and billing. Supervisory and management, exceptional interpersonal communication, organizational and telephone etiquette, skilled trainer, excellent time management skills, effective problem solver, customer service–oriented, customer-focused, and superior attention to detail, analytical reasoning, and strong work ethic. Understanding of MS Office, MS Word, Word Starter, Mail Merge.

Work History:

Girl Scouts of Central and Southern NJ – 40 Brace Rd. Cherry Hill, NJ Dec 2018-May 2023

Customer Care Specialist, new/renew registration yearly, Data maintenance and corrections, program set-up, registrations and attendance, troop profit program for nuts, candy, magazines and cookies. New Leader process, find troop for current girl members, updating member profiles with correct address, emails and phone numbers. Process debit/credit cards for membership or programs offered. Some of the programs used are as follows, SalesForce, Personify, EventBrite, Okta, SAP HyBris, NETSUITE, Spartacus, MyAccount, ASM, VTK, GSLearn, Sterling Volunteers, Looker, M2.

Wawa Corp- RT 73 Maple Shade, NJ March 2015-Sept 2020

Manager Training, services include anything that keeps the store running smoothly with inter-store structure, not limited to just one task. Running the register, clean the store and restrooms make coffee and sandwiches.

NEST 550 Klemm Ave. Gloucester City, NJ Oct 2013-April 2018

Customer Service Specialist, facilities maintenance, data entry for service requests and emergency services. Scheduling, confirming and dispatching the provider to the clients, and follow-up to ensure completion of services. Obtain price quotes from service providers and prepare professional submissions to clients. Query client locations for possible additional services. Monitor activities to promote exceptional customer satisfaction. Work with providers to get signed paperwork. I am proactive in handling all internal and external customers’ needs.

Education: Burlington County College Mt. Laurel, NJ

Current GPA 3.36, AMA- American Management course, and history club member.

Additional Information: The Board of Elections of Camden County, and the Federal Agency of the U.S. Census Bureau 2000, 2020. Past Girl Scout Leader and I know ASL-American sign language.

Theresa Mohr

36 Princeton Ave.

Gloucester City, N.J. 08052

(H) 856-***-**** (C) 908-***-****

Email: ad19ed@r.postjobfree.com

The online information I have gathered has motivated me to seek potential career possibilities that you may offer. So I would like to introduce myself to you and explore all employment opportunities that are open within your company.

With a diversified background with significant years of experience as a customer service representative and manager, and with my positive attitude and proactive ways I believe my qualifications will be consistent with the requirements you seek. My personal experience coupled with my knowledge and goals I have set for myself will prove to be an asset to your company.

Although my resume presents my qualifications, I would like to meet with you and to have the opportunity to discuss how my particular skills and abilities would be a great match and a value to your organization.

I look forward to hearing from you.

Sincerely,

Theresa Mohr

References

Business:

Ed Hagenson

Land Design Landscape and Maintenance

973-***-****

Dawn Robinson

Wawa Store Manager

ad19ed@r.postjobfree.com

ad19ed@r.postjobfree.com

(W) 856-***-****

(C) 856-***-****

Personal:

Viola Kooiman

(C) 928-***-****

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