Desktop Support It
Resume:
Zachary Ryan
Troy, NY *****
*********@*****.***
To find a long-term career that will allow growth and opportunities for advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Desktop Support
Brookfield Renewable Energy US - Queensbury, NY
October 2022 to Present
IT Desktop support for a division of Brookfield Renewable energy. Specializing in office repairs and projects for end users. Work with active directory for administration privileges. Image new devices and repair devices for users.
IT Field Technician
HEMMERSBACH US LLC/ Hewlitt Packard - Albany, NY
November 2021 to Present
A Field Technician for Emmerich America
• Providing direct technical assistance at properties of various customers under the Hemmersbach and the HPE Of America Umbrella.
• I have have completed online trainings on performing repairs on various HP branded servers, 3-par storage drives & arrays.
• Specializes in set up, repair, and maintenance on servers and other IT devices for customer offices
• Hands on with data center infrastructure
• Main duty on the job is to drive to pick up replacement parts at various hubs in areas and then driving to appointments and repairing damaged equipment in quick short time. Once appointments are completed. Defunct parts are accounted for and are labeled and returned back to hubs to be returned to HPE headquarters for RMA.
Tech Level 1
Turnkey Internet - Latham, NY
November 2019 to October 2021
Support staff for clients and Vendors. Specialize in troubleshooting and solving issues related to dedicated servers, virtual servers, cpanel & host accounts. NOC operator reporting and handling any alarming equipment found within Data Center. Provisioning and building servers for client orders. Tier 2 Technician
Massive Mesh Internet Service Provider - Troy, NY
April 2019 to October 2019
Providing technical support to customers over the phone or by email at the help desk. Areas of expertise includes internet support for customers in the residential and small business area to Hotel support for internet & guest wifi.
I have done everything from troubleshooting and solving the issue remotely to going out into the field and doing site visits to help solve issues or problems. I also have obtained a 10 hour Osha certificate while at this job and have helped out on construction sites with cable installation. NOC Technician
Deep Blue Communications - Latham, NY
April 2017 to April 2019
The role is receiving SNMP generated tickets and monitoring equipment in real time. I do everything from upgrading firmware, to rebooting equipment remotely, to making out bound calls to perform layer 1 Trouble shooting if need be. I also reach out to Internet service providers and other networking vendors when we get alerts of entire sites showing offline from the modem. The type of equipment that I am currently familiar with are (CISCO, Zyxel, HP, Edge routers, Juniper, Brocade, Tough switches, and Ruckus.
My role is to make sure networks are back up and running before anyone ever notices they are down. RESIDENCE COUNCILOR
THE ARC OF RENSSELAER COUNTY
December 2013 to August 2016
• Provide support for residence with disabilities by cleaning, cooking and distribute medication.
• Help residence maintain short and long term goals.
• Handle high stress situations and alleviate tension. SALES REP AND DELIVERY DRIVER
ADVANCE AUTO PARTS
May 2012 to December 2013
• Promptly deliver parts to mechanics.
• Manage cash registers, customer's questions and concerns.
• Maintain relationships to keep sales up
CASHIER
STEWARTS SHOPS
October 2009 to February 2011
• Ring out customers as well as answer any questions they have.
• Maintain a clean working environment.
• Make sure shelves were stocked with items from the back. Education
Audio Engineering
NEW SCHOOL OF RADIO & TELEVISION
2012
HIGH SCHOOL DIPLOMA
BRITTONKILL CENTRAL SCHOOL
2009
Skills
• CASH REGISTER (Less than 1 year)
• CLOSING (3 years)
• CUSTOMER SERVICE (2 years)
• FAST LEARNER (5 years)
• OPERATIONS (1 year)
• PROBLEM-SOLVING (2 years)
• Cisco (1 year)
• Operation
• NOC operator (1 year)
• Microsoft Office (1 year)
• Tier 2 Level Support (Less than 1 year)
• Network Firewalls
• Juniper
• Firmware
• Cabling
• Linux
• VMWare
• Apache
• MySQL
• Virtualization
• Windows
• VPN
• Customer support
• Microsoft Windows Server
• Active Directory
• Cloud infrastructure
• PHP
• Content management systems
• IaaS
• IIS
• Software troubleshooting
• Security
• Firewall
• Help desk
• IT
• TCP/IP
• Network support
• Operating systems
• Documentation review
• iOS
• IT support
• Microsoft Exchange
• DNS
• DHCP
• Serving
• MacOS Server
• IT
• Information security
• Mac OS
• WAN
• Microsoft Outlook
• Computer networking
• Desktop support
• SCCM
• HTTPS
• LAN
Certifications and Licenses
Driver's License
OSHA 10
May 2019 to Present
Additional Information
Skills & Abilities
• EXCEPTIONAL CUSTOMER SERVICE
• CASH REGISTER OPERATIONS OPENING AND CLOSING PROCEDURES
• PROBLEM-SOLVING SKILLS
• EXCELLENT PEOPLE SKILLS
• SOCIAL PERCEPTIVENESS
• UPSELLING
• FAST LEARNER
• HIGHLY DEPENDABLE
• GREAT COMMUNICATION SKILLS
• PROFICIENT IN WINDOWS, LINUX, AND APPLE OS
• UPBEAT AND POSITIVE ATTITUDE
• WILLINGNESS TO LEARN AND GROW
• ALWAYS LOOKING TO HELP
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