Telecommunications Engineer Call Center

Kevin Mellyn

Telecommunications Engineer

617-***-**** ********@*****.*** Quincy, Massachusetts 02169 Skilled Telecommunications Engineer with extensive experience in diagnosing and troubleshooting hardware and software issues on telecommunication systems. Successfully developed and tested telecommunication systems to meet customer requirements, improving efficiency of existing infrastructure. Provided training on the use of telecommunication systems for end – users and maintained accurate documentation of all changes made. Demonstrated project leadership and expertise in supporting VoIP, while also excelling in reading technical manuals and conducting research into emerging technologies. Confident in delivering exceptional and contributing to the success of Mass General Brigham.

Skills

Time Management Skills Call Center Scripting Call Recording Project Leadership Cisco Call Manager Cisco Finesse Supporting VoIP Cisco Unity Documentation

Experience

Telecommunications Engineer

Mass General Brigham, Somerville, Massachusetts

June 2008, - Present

Provided technical support to internal teams regarding telecom projects. Diagnosed and troubleshot hardware and software issues on telecommunications systems. Developed solutions to improve efficiency of existing telecom infrastructure. Designed developed and tested and tested telecommunications systems to meet customer requirements. Assisted in the development of new products by testing functionality of components. Provided training of telecommunications systems for end – users. Prepared system activity and performance reports.

Telecommunications Engineer

ADS, U. MASS Memorial

January 2004, - June 2008

Troubleshot hardware and software issues on telecommunications systems. Conducted research into emerging technologies related to telecommunications. Resolved customer inquiries related to telecom services in a timely matter. Maintained accurate documentation of all related systems and changes to telecom equipment Reference

Available upon request.

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