Customer Relations Financial Management

Sayna Ellis

Lilburn, GA ***** *****.*****@*****.*** 706-***-****

Seeking to continue my career with an organization that will enable me to use my Leadership, Strategic development, Financial Management, Organization, Personnel and Customer relations to benefit our mutual growth and success.

Willing to relocate to: - Tampa, FL

Work Experience

CLX Advocate

Lemonade Insurance – Atlanta, GA-8/2021 - Present

• Create Appraisal Program and Best Practices for this Tech/Insurance new business launch.

•Collaborate with Claims, Dev Ops, IT Training teams as a Subject Matter Expert to create new process flow to aide in the design of the claims product and processes.

Worked with Industry Software Vendors to ensure communication was in place so the Assignment system process was in place.

•Write estimates and verify damages are in line per loss description and photos. Review DRP TL estimates and all submitted completed repair documents,

•Audit and review liability property damage and subrogation claims.

•Mentor team members to empower them to excellence in claims handling.

Claims Coordinator

Cambre and Associates – Atlanta, GA-3/2020- 8/2021

•Triage Intake for claims set up with various carriers and business entities

•Lexis Nexis use, Request and Review of Accident Reports, Web Cam Footage

•Coverage Review for Declaration and Liability, limits, and damages for managed treatment

•Investigation, some witness canvasing on premise cases, tracking down loss locations and responding PD.

•Partnering with the Intake Manager to achieve 24HICP/claim/treatment set up

•Verifying all necessary documents are on file: HIPPA’s and proper, Premise, liability or UM/MP and received prior attorney files and terminations.

Fleet Manager

Last Mile Staffing - Duluth, GA 2018 to 2/2020 – Company Contract Covid Canceled

•Manage assets in support of a fleet of 600+ vehicles and drivers.

•Compliance, Certificates of Insurance, Registrations Administer and manage fleet system software including Fleetio and Google Sheets, Pivot Tables

•Talent Acquisition, E-Verify, Training and Optimization, Driver Safety, Tolls

•Vendor and Contract management, Negotiations, Implementation of SOP's

•Coordinating daily needs around van replacement, maintenance, and repair set up

•Managing vendor costs/warranties/trends and forecasting for ongoing cost and reduction tactics

•Connecting with operations teams, for optimal efficiency of vehicle maintenance/replacement/route forecasting

•Station Credit Cards, Safety and Risk Management

•Coordinating equipment use and swap out, especially trackers, cameras, and cellphones

Paralegal

Julian Sanders Law - Buckhead GA 2017 to 2018 – Great Opportunity to use all my skills.

•Present Pre-Suit Personal Injury Cases for Settlement.

•Case Management for loans, treatment, liens, and case closings.

•Review of all liens and settlement documentation

•Negotiate Reductions of Medical and Loan Provider.

•Assist in the medical funding for severe injuries and daily life loans

•Negotiate the Claims Settlement with the Carrier Pre Suit.

•Comply with standard operating procedures and litigation filing guidelines.

•Mediation, Discovery Preparation.

Litigation/Multi-lines Adjuster Brown and Brown-ACM TPA - Alpharetta, GA 2015 to 2017 – Downsized Layoff

•Review and analyze Residential Commercial Property Damage Litigation

•Review demands, demand responses and all related correspondence.

•Communicate with defense counsel proactively.

•Identify lawsuit reasoning and preliminary investigative documents.

•Identify cases that should be recommended for settlement.

•Evaluate and update the reserves throughout the claims process.

•Settle lawsuits, processes payments, and closes cases.

•Interpret court dockets and communicate with opposing counsel as needed.

•Review underwriting documents including applications, declaration pages, and policies.

•Identify potential subrogation and salvage opportunities.

•Assist in the preparation of mediation, arbitration, and depositions.

•Process mail and return phone calls in a timely manner.

•Comply with standard operating procedures and litigation handling guidelines.

Independent Adjuster

E.A. Renfroe - Birmingham, AL 2014 to 2015 – Out of Town – Family obligations

•Adjudicated and Negotiated Attorney and Non-Attorney represented Property Claims to resolution.

•Handled Daily as well as Catastrophe claims with loss severity from light to moderate including coverage investigations and policy interpretation.

•Coordinated with vendors, contractors, Public Adjusters, Attorneys, and various mitigation services during the claims process.

•Explained coverage and assisted policyholders with the itemization of damaged contents.

Claims Examiner/Auditor

American Independent Insurance - Atlanta, GA 2013 to 2014 – Became an IA – P&C Adj. Licensed

•Trained New Hires to optimize the IA and DRP Usage

•Mitigation of claims by 7%

•Managed Vendors to upgraded process standard, resulting in a 50% reduction in claims cycle time.

•25% reduction in rental costs

Audit Manager

Access Insurance Holdings - Atlanta, GA 2009 to 2013- Laid off – Position Eliminated

•Managed Vendors/Employees enforced Best Claims Practices

•Trained staff monthly for improved early total loss identification rental and storage mitigation and identifying subrogation opportunities.

•Resolved complex Commercial Property and Material Damage Issues for losses covering, vehicles, property, boats and examining coverage issues for prompt resolution.

•Address Insurance Commission Inquiries

•Time-Line reviews for rental management

•Created Guidelines/Reward system for using them

•Business Development

Fleet Repair Manager Abra Auto Body - Fayetteville, GA 2007 to 2008 – Laid off – Program Centralized

•Managed a team of drivers, autobody technicians

•Cycled Enterprise rental repairs up to 26k per week

•Wrote Estimates, ordered parts and photo documented damages

Education

Business Management Cheyney University - Cheyney, PA 1988 to 1990

Skills

•Personal Injury/Insurance/Auto/Management

•Compliance

•Negotiation

•Data Analysis

•Organizational Management

•Training & Development

•Diversity and Inclusion

•Human Resources

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