Customer Service Data Entry
Resume:
Ashley Crump
Detroit, MI *****
********.**@*****.***
A creative and dependable team player looking to obtain a stable position in a growing environment while furthering my education in entrepreneurship. Authorized to work in the US for any employer
Work Experience
Tax Preparer
Jackson Hewitt - Detroit, MI
December 2021 to Present
• Handle legal documents
• Responsible for following all tax laws
• Numerical and personal data entry
• Bookkeeping
• Customer Service
Amazon Fulfillment Associate
Amazon - Pontiac, MI
December 2021 to April 2022
• Organize shipments ordered by customers online.
• Sort packages by labels or locations
• Shipping and receiving
• Picker and packer
Welder
Flex and Gate (Venta) - Detroit, MI
July 2020 to January 2021
• Place parts robotics; parts assembly
• Organize sheet metal, sorting materials for outbound parts
• Inbound inventory, labeling; receiving in house materials Customer Service Agent
Greyhound Lines - Detroit, MI
August 2018 to July 2019
• Prepared ticket travel by bus.
• Trained new employees on the TRIPS transportation system.
• Compared totals on cash register with amount of currency in register to verify deposit and change fund. Lead Key Holder
Dollar General - Detroit, MI
February 2017 to January 2018
• Compared totals on cash register with amount of currency in register to verify deposit and change fund.
• Retail; Lead customers service representative
• Supervised and trained cashiers on shift; stocked shelves.
• Maintained clean floors, restrooms, and orderly checkout areas. Security Guard
Prudential Security - Taylor, MI
September 2016 to April 2017
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft.
• Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences.
• Dispatch police, ambulance, and fire department to facility. Day Porter
ISS Facility Services - Detroit, MI
November 2014 to July 2016
• Serviced, cleaned, and supplied restrooms.
• Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them.
• Responsible for keeping secure badges at Detroit Metro Airport and closet keys to store supplies.
Education
Graduate in Manicurist
P and A Scholars Beauty School - Detroit, MI
December 2019 to July 2020
High school diploma or GED in General Studies
Henry Ford Ii High School - Evergreen, CO
September 2007 to July 2009
Skills
• Customer Care
• Customer Service
• Customer Support
• Front desk
• Porter Experience
• Welding
• Robotics
• Custodial Experience
• Planograms
• Continuous improvement
• CRM software
• Mac OS
• Data entry
• Typing
• Security
• Packaging
• Programmable Logic Controllers
• Microsoft Windows
• Technical support (10+ years)
Certifications and Licenses
First Aid Certification
Assessments
Sales skills — Completed
January 2022
Influencing and negotiating with customers
Full results: Completed
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Completed
January 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Technical support: Customer situations — Completed January 2022
Responding to technical support situations with sensitivity Full results: Completed
Technical support — Completed
January 2022
Performing software, hardware, and network operations Full results: Completed
Verbal communication — Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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