Project Management Call Center

LANGUAGES

SPANISH – NATIVE LANGUAGE

ENGLISH – SECOND LANGUAGE (LEARNING)

LILIANA PIMENTEL

Chicago, IL 60632 H: 216-***-**** ***************@*******.*** Summary

T.S.U in Industrial Administration with experience in the coordination and supervision of work teams in the public sector. Solid project management skills, monitoring indicators and supplier management. Excellent communication, organization and focused on meeting goals and objectives. Advanced use of Office and project management tools.

Skills

● Microsoft word

● Microsoft Excel

● Power Point

Experience

Assistant 2017 to 2022

Alcaldía de Guanare Estado Portuguesa. Guanare-Venezuela

• Performing basic office tasks, such as data entry, answering phones, taking messages, sorting mail, maintaining, and updating filing, operating office machines, and arranging equipment maintenance and repairs. Planning and preparing for office events, such as meetings, conferences, and promotional activities.

● Responsible to work daily with Payment Tables, Basic knowledge in Microsoft Excel and Power Point. Customer Services 2016 to 2017

Movistar. Guanare-Venezuela

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Call Center Representative 2015 to 2016

Call Center Telcel Guanare-Venezuela

• Helps customers with their questions and addresses issues regarding products or services. Responsible for providing support from start to finish to resolve customer inquiries or concerns. Education

T.S.U Administración Industrial. 2010 to 2014

Instituto Universitario de Tecnología para la Informática. Guanare _ Venezuela T. S. U in Industrial Administration is a professional trained to perform functions of planning, execution, control, and evaluation in the area of storage and distribution of supplies required for industrial operations, whether production or services.

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