Customer Service Front End

CHRISTY HUNTER

Dallas, TX ***** 940-***-**** *****************@*****.***

Professional Summary

Over 26 years of customer service experience. Dedicated to extending the highest level of quality customer service from store level to medical offices. Excellent skills in organization, multitasking, written and oral communication, and a motivated approach to each project. Actively involved in volunteer activities such as, Susan G. Koman walks & JDRF walk for a cure. Accomplishments

Volunteer Leader and members for National Organizations such Susan G. Komen Walk, JDRF walk for a cure, Fort Worth Pride Parade, Souper Bowl of Caring, and numerous other organizations and activities

Involved in special assignment helping Roundy's in Neenah, WI set up merchandising standards and Front End change.

Leader of the Cultural Council Organization while at Kroger Skills

Microsoft Word, Excel, Outlook, Windows

95/98/00/XP, AP/AR, Peachtree

Teamwork and Collaboration

Organization and Time Management

Active Listening

Flexible and Adaptable

Cultural Awareness

Self-Motivated

Multitasking Abilities

Dependable and Responsible

Work History

Medical Billing 01/2021 to Current

Md Pediatric Associates – Flower Mound, TX

Collected payments and applied to patient accounts. Communicated with insurance providers to resolve denied claims and resubmitted. Filed and updated patient information and medical records. Posted payments and collections on regular basis.

Reviewed patient records, identified medical codes and created invoices for billing Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers. Orchestrated medical coding, payment posting, accounts receivables and collections. Adhered to established standards to safeguard patients' health information. Assisted office team by making phone calls, copies and appointments Executive Team Leader 11/2019 to 12/2021

Target – Denton, TX

Oversee all of the food and beverage side of store. 9 departments includes: Grocery, Deli, Bakery, Starbucks, Cafe, Frozen, Meat, Produce and Dairy Responsible for opening and closing entire store

Managed over 200 team members

Sales plan each month, vendor relationships, keeping the store to Targets standards Co-Manager 01/2009 to 01/2019

Kroger – Denton, TX

Oversee all store manager duties and responsible for managing over 270 associates Responsible for maintaining Kroger merchandising standards by insuring ad, displays, and signage are executed correctly and timely

Maintaing district sales goals, OSAT scores, and Key Retailing Standards Involved in special assignment helping Roundy's in Neenah, WI Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Front End Manager and Of ice Cashier 01/1995 to 01/2009 Super One Foods – Greenville, TX

Ran morning and evening reports

Counted down tills and verified all checks for cashiers Reconciled credit cards, debit cards, food stamps, AFDC, WIC, etc Trained on Western Union, money orders, and money laundering Assisted in resolving customer related issues

Education

Associates Degree: Political Science

Paris Junior College - Paris, TX

Studied: Liberal Arts 2008

Texas A&M University of Commerce - Commerce, TX

Contact this candidate