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Customer Service Specialist

Location:
San Francisco, CA
Posted:
December 28, 2023

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Resume:

VICTOR WILLIAM CHEN

SUMMARY

Highly motivated coach, educator and professional with 15 years of

entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Loves working independently as a leader and collaborative team member. Applies business acumen and experience into a REMOTE ROLE to provide high quality level customer service in fields of healthcare, technology and the creative arts worldwide.

EXPERIENCE

Owner & Head Muay Thai Coach, 08/2020 - Current

VWC Muay Thai & Fitness - San Francisco, CA

Martial Arts & Fitness Coach, 10/2022 - Current

Family Connections Center - San Francisco, CA

CONTACT

Address: San Francisco CA

Phone: 415-***-****

Email: ad196k@r.postjobfree.com

#1 Mobile coach in the SF Bay Area for authentic Muay Thai Kickboxing SKILLS and martial art philosophy education programs

Martial art and sport education program development specific for total beginners (children and adults)

Incorporating functional martial arts techniques, philosophy and psychological training methods to improve fitness and self-confidence for everyday health.

Creating comprehensive exercise plans according to client needs and capabilities.

Designing personal training programs that addressed specific injuries and health problems.

Coaching program for children classes (age 3+ and pre-K) in health and fitness, martial art concepts and family education.

Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.

Delivered group lectures and hands-on demonstrations to instruct students.

Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.

Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.

Martial Art and Sports Fitness

Coaching (functional fitness and

sport mobility)

Social Media Marketing and Brand

Identities

Brand Marketing (experiential

marketing specialty)

Team Management and Lead

Ambassador

• Customer Service Management

• Team Leadership

• Decision Making

• Originality and Creativity

• Training Management

• Administrative Management

• Management Team Building

• Customer Support Services

• Adobe Premiere and MacOS

Action filmmaking, event

photography, video editing

• Chinese Bilingual

Muay Thai Instructor, 06/2021 - Current

Bay Area Boxing - Belmont, CA

Experiential Brand Marketer, 07/2007 - 03/2020

GMR Marketing - San Francisco, CA

Martial Arts & Fitness Coach, 08/2015 - 01/2018

Stratford School - San Francisco, CA

Foreign English Instructor, 02/2009 - 02/2013

Shengda University - Zhengzhou, China

WEBSITES, PORTFOLIOS,

PROFILES

Coaching specialties for total beginner students in Muay Thai Kickboxing, martial arts and sport concepts and the transition from sport to real life goals.

Maintained full schedule of classes for groups of different ability levels and end goals.

Established clear benchmarks for performance and monitored individual and team progress.

Monitored student performance and offered feedback to support goal achievement.

Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.

*Worked as independent contractor roles with top tier marketing agencies across the country. GMR Marketing is one of the companies

Generating new sales opportunities through market activations with product sponsorships, grassroots marketing campaigns and social media campaigns with numerous marketing agencies

Management and recruitment of brand ambassador staff for public and private venues (100-5000 people)

Oversee high profile events as a Team Lead, Event Manager and Security to 10-50 personnel per event for clients such as Google, Intel, Apple, and Nissan.

Increased sales by encouraging customers to purchase additional products and services.

Built relationships and personalized future client development opportunities by collecting customer data.

Contracted on 10-week sessions at private preschool & elementary school in San Francisco implementing fitness programs

Coaching students grades 1-4 in fitness, self-defense and martial art philosophy

Fundamental lessons include: Mental awareness, team building, martial arts movement and self empowerment.

Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.

Conversational English instructor for university students (freshmen to senior level)

www.victorwc.com

vwcmuaythai.com

linkedin.com/in/vwc316

White House Intern, 01/2007 - 05/2007

The White House - Washington, DC

Security Consultant, 01/2004 - 04/2004

The World Affairs Council - San Francisco, CA

EDUCATION AND TRAINING

Master's, International Relations

San Francisco State University - San Francisco, CA Bachelor's, Criminal Justice

San Francisco State University - San Francisco, CA TESOL Certified / ESL Teaching, Education

Oxford Seminars

Develop English lesson plans and speaking exercises for students on American culture, business, work relations and philosophy

Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.

Incorporate personal concept of ESL learning "action motivation" which provides students new method to learn English through movements.

Created and led strengths-based and engaging class that equipped adult students with skills and confidence to learn English using interactive, culturally responsive curriculum.

Vetting and processing all mail correspondence addressed to the President of the United States

Veriying email requests for Presidential reply in the Office of Presidential Messages and Student Correspondence

Categorize all correspondence into the appropriate files for further review and/or approval for a Presidential signature.

• Answered telephones, directed calls and took messages. Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

• Developed the organization's premiere security protocol Implemented low to high risk security measures, local/state/federal measures and package presentation

Coordinated with local and state department resources for emergency evacuation applicable for all World Affairs Council chapters.

Identified key areas that required better protective action in the company's security policy.

Evaluated needs of departments and delegated tasks to optimize overall production.

• Foreign English Teacher Award (Shengda University, China) Participated in [Martial Arts and Sports Coaching for ESL students 2009- 2013]

Insurance

CA State Department of Insurance

LANGUAGES

CERTIFICATIONS

• State of CA Licensed Insurance Provider

• Health and Life Agent

• Lic # 4020713

English:

Native/ Bilingual

Chinese (Mandarin):

Limited

Chinese (Cantonese/Toisan

dialect):

Native/ Bilingual

• Licensed [CA Dept of Insurance] - 2024

• Lic # 4020713



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