Customer Service Specialist
Resume:
VICTOR WILLIAM CHEN
SUMMARY
Highly motivated coach, educator and professional with 15 years of
entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Loves working independently as a leader and collaborative team member. Applies business acumen and experience into a REMOTE ROLE to provide high quality level customer service in fields of healthcare, technology and the creative arts worldwide.
EXPERIENCE
Owner & Head Muay Thai Coach, 08/2020 - Current
VWC Muay Thai & Fitness - San Francisco, CA
Martial Arts & Fitness Coach, 10/2022 - Current
Family Connections Center - San Francisco, CA
CONTACT
Address: San Francisco CA
Phone: 415-***-****
Email: ******@*****.***
#1 Mobile coach in the SF Bay Area for authentic Muay Thai Kickboxing SKILLS and martial art philosophy education programs
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Martial art and sport education program development specific for total beginners (children and adults)
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Incorporating functional martial arts techniques, philosophy and psychological training methods to improve fitness and self-confidence for everyday health.
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Creating comprehensive exercise plans according to client needs and capabilities.
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Designing personal training programs that addressed specific injuries and health problems.
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Coaching program for children classes (age 3+ and pre-K) in health and fitness, martial art concepts and family education.
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Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
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Delivered group lectures and hands-on demonstrations to instruct students.
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Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
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Promoted martial arts program to build and maintain clientele, to meet monthly revenue goals and to cultivate positive impressions of martial arts throughout community.
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Martial Art and Sports Fitness
Coaching (functional fitness and
sport mobility)
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Social Media Marketing and Brand
Identities
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Brand Marketing (experiential
marketing specialty)
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Team Management and Lead
Ambassador
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• Customer Service Management
• Team Leadership
• Decision Making
• Originality and Creativity
• Training Management
• Administrative Management
• Management Team Building
• Customer Support Services
• Adobe Premiere and MacOS
Action filmmaking, event
photography, video editing
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• Chinese Bilingual
Muay Thai Instructor, 06/2021 - Current
Bay Area Boxing - Belmont, CA
Experiential Brand Marketer, 07/2007 - 03/2020
GMR Marketing - San Francisco, CA
Martial Arts & Fitness Coach, 08/2015 - 01/2018
Stratford School - San Francisco, CA
Foreign English Instructor, 02/2009 - 02/2013
Shengda University - Zhengzhou, China
WEBSITES, PORTFOLIOS,
PROFILES
Coaching specialties for total beginner students in Muay Thai Kickboxing, martial arts and sport concepts and the transition from sport to real life goals.
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Maintained full schedule of classes for groups of different ability levels and end goals.
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Established clear benchmarks for performance and monitored individual and team progress.
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Monitored student performance and offered feedback to support goal achievement.
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Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
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*Worked as independent contractor roles with top tier marketing agencies across the country. GMR Marketing is one of the companies
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Generating new sales opportunities through market activations with product sponsorships, grassroots marketing campaigns and social media campaigns with numerous marketing agencies
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Management and recruitment of brand ambassador staff for public and private venues (100-5000 people)
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Oversee high profile events as a Team Lead, Event Manager and Security to 10-50 personnel per event for clients such as Google, Intel, Apple, and Nissan.
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Increased sales by encouraging customers to purchase additional products and services.
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Built relationships and personalized future client development opportunities by collecting customer data.
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Contracted on 10-week sessions at private preschool & elementary school in San Francisco implementing fitness programs
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Coaching students grades 1-4 in fitness, self-defense and martial art philosophy
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Fundamental lessons include: Mental awareness, team building, martial arts movement and self empowerment.
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Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
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Conversational English instructor for university students (freshmen to senior level)
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www.victorwc.com
vwcmuaythai.com
linkedin.com/in/vwc316
White House Intern, 01/2007 - 05/2007
The White House - Washington, DC
Security Consultant, 01/2004 - 04/2004
The World Affairs Council - San Francisco, CA
EDUCATION AND TRAINING
Master's, International Relations
San Francisco State University - San Francisco, CA Bachelor's, Criminal Justice
San Francisco State University - San Francisco, CA TESOL Certified / ESL Teaching, Education
Oxford Seminars
Develop English lesson plans and speaking exercises for students on American culture, business, work relations and philosophy
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Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
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Incorporate personal concept of ESL learning "action motivation" which provides students new method to learn English through movements.
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Created and led strengths-based and engaging class that equipped adult students with skills and confidence to learn English using interactive, culturally responsive curriculum.
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Vetting and processing all mail correspondence addressed to the President of the United States
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Veriying email requests for Presidential reply in the Office of Presidential Messages and Student Correspondence
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Categorize all correspondence into the appropriate files for further review and/or approval for a Presidential signature.
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• Answered telephones, directed calls and took messages. Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
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• Developed the organization's premiere security protocol Implemented low to high risk security measures, local/state/federal measures and package presentation
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Coordinated with local and state department resources for emergency evacuation applicable for all World Affairs Council chapters.
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Identified key areas that required better protective action in the company's security policy.
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Evaluated needs of departments and delegated tasks to optimize overall production.
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• Foreign English Teacher Award (Shengda University, China) Participated in [Martial Arts and Sports Coaching for ESL students 2009- 2013]
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Insurance
CA State Department of Insurance
LANGUAGES
CERTIFICATIONS
• State of CA Licensed Insurance Provider
• Health and Life Agent
• Lic # 4020713
English:
Native/ Bilingual
Chinese (Mandarin):
Limited
Chinese (Cantonese/Toisan
dialect):
Native/ Bilingual
• Licensed [CA Dept of Insurance] - 2024
• Lic # 4020713
Contact this candidate