Justyn Opoku

ad1950@r.postjobfree.com

513-***-****

Work Experience

General Electric

Legal Operations Analyst

Remote

January 2023 - September 2023

Set up matters in the eBilling system on behalf of the GE Renewables legal operation

Managed and triage support tickets

Support internal clients to resolve issues and/or identify solutions as it relates to eBilling/Matter Management

Worked cross-functionally to provide support related to integrated systems

Provided the necessary training to internal users of the eBilling/Matter Management system and policies

Assisted with data analysis and assisted in developing reports/dashboards for all phases of eBilling and Matter Management

Supported Attorneys and Billing administrators with invoicing and policy inquiries and resolution

Unifund

Legal Operations Associate

Cincinnati, OH

October 2022 - February 2023

Project manage Legal team initiatives, and assist with the implementation and operation of Legal Department tools, including status reports and task tracking

Create, update and maintain process and procedure documentation, including knowledge management resources

Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes

Completed electronic filings, initiated billing statements, and managed firm administrative matters

Reimer Law Co.

Legal Assistant

Fort Wright, KY

December 2021 - August 2022

Communicate with clients at every stage of the foreclosure via client's website, email, and/or phone. • Maintain files in the firm’s case management system

Work with foreclosure attorney on his/her assigned cases

Draft documents for attorney to review and file

Follow up with clients to obtain filed and/or entered documents

Telephone calls with debtors, courts, sheriffs, attorneys, interested parties, etc.

Travel to local courthouses for firm attendance when needed.

Used Client Software Databases, such as Black Knight, Vendorscape, Lenstar, to further help clients

Conduct all initial research and provide information to the lawyer

National Legal Professional Associates

Legal Case Manager/Paralegal

Cincinnati, OH

April 2021 - April 2022

Assist attorneys with all aspects of case management, including docketing deadlines, billing, and providing reminders as necessary

Assist with the drafting and reviewing of legal documents

Investigate facts to help in the negotiation of legal disputes

Monitor and ensure compliance with state and federal regulations

Record and store client information

Conduct research to support legal proceedings

Set up new intake forms for new clients

Gateway Delivery LLC

Junior Operations Lead

Cincinnati, OH

October 2015 – November 2021

Verify deliveries, products, and conditions of stops were always met

Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked

Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities

Meet regularly with management to report and plan strategic plans for team objectives

Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management

Ensured pick up spot was correct for shipments

Education

University of Cincinnati

Bachelor’s Degree in Political Science

Skills

• Microsoft Office

• Oracle

• Black Knight

• Pacer

• SAP

• Relativity

• QuickBooks Online

• Data Entry

• Salesforce

• Document Management

• Legal Research

• Legal Drafting

• CRM software

• Clerical experience

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