Legal Operations Analyst
Resume:
Justyn Opoku
*********@*****.***
Work Experience
General Electric
Legal Operations Analyst
Remote
January 2023 - September 2023
Set up matters in the eBilling system on behalf of the GE Renewables legal operation
Managed and triage support tickets
Support internal clients to resolve issues and/or identify solutions as it relates to eBilling/Matter Management
Worked cross-functionally to provide support related to integrated systems
Provided the necessary training to internal users of the eBilling/Matter Management system and policies
Assisted with data analysis and assisted in developing reports/dashboards for all phases of eBilling and Matter Management
Supported Attorneys and Billing administrators with invoicing and policy inquiries and resolution
Unifund
Legal Operations Associate
Cincinnati, OH
October 2022 - February 2023
Project manage Legal team initiatives, and assist with the implementation and operation of Legal Department tools, including status reports and task tracking
Create, update and maintain process and procedure documentation, including knowledge management resources
Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
Completed electronic filings, initiated billing statements, and managed firm administrative matters
Reimer Law Co.
Legal Assistant
Fort Wright, KY
December 2021 - August 2022
Communicate with clients at every stage of the foreclosure via client's website, email, and/or phone. • Maintain files in the firm’s case management system
Work with foreclosure attorney on his/her assigned cases
Draft documents for attorney to review and file
Follow up with clients to obtain filed and/or entered documents
Telephone calls with debtors, courts, sheriffs, attorneys, interested parties, etc.
Travel to local courthouses for firm attendance when needed.
Used Client Software Databases, such as Black Knight, Vendorscape, Lenstar, to further help clients
Conduct all initial research and provide information to the lawyer
National Legal Professional Associates
Legal Case Manager/Paralegal
Cincinnati, OH
April 2021 - April 2022
Assist attorneys with all aspects of case management, including docketing deadlines, billing, and providing reminders as necessary
Assist with the drafting and reviewing of legal documents
Investigate facts to help in the negotiation of legal disputes
Monitor and ensure compliance with state and federal regulations
Record and store client information
Conduct research to support legal proceedings
Set up new intake forms for new clients
Gateway Delivery LLC
Junior Operations Lead
Cincinnati, OH
October 2015 – November 2021
Verify deliveries, products, and conditions of stops were always met
Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked
Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities
Meet regularly with management to report and plan strategic plans for team objectives
Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management
Ensured pick up spot was correct for shipments
Education
University of Cincinnati
Bachelor’s Degree in Political Science
Skills
• Microsoft Office
• Oracle
• Black Knight
• Pacer
• SAP
• Relativity
• QuickBooks Online
• Data Entry
• Salesforce
• Document Management
• Legal Research
• Legal Drafting
• CRM software
• Clerical experience
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