Customer Service A Shift

Robin M. Steels

Fresno, TX 832-***-****

*************@*****.***

Objective:

A motivated administrative professional seeking a position in a challenging environment. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

EXPERIENCE

Wal-Mart Missouri City, Texas

Cashier / CSM / Optician February 2009 to Present

Keeping track of all the prices and labels on the merchandise

Replenishing all necessary apparels as and when required

Keeping record of all the store merchandise for department

Accurately run a register with cash, checks and credit/debit card transactions

Check groceries and general merchandise correctly

Interact with customers and assist them with their purchases

Supervise over 20 employees in a shift

Check accuracy of over 10 employee tills in a shift

Responsible for any loans given to any employee register for the shift

Responsible for the cash podium for the shift

Customer Service – inspecting damaged merchandise coming back into the store by customer and issuing cash / credit back

Have to assist with irate customers when necessary in customer service

Verify patient insurance for benefits of materials

Assist patients in choosing glasses and/or contacts

Checking in Patient orders of glasses and contacts on a daily basis

Have to assist with upset patients

Have to assist in tutorials with patients with new eyewear

Completing all tasks as assigned by the store supervisor / manager

● Checking/Verifying /Billing Insurance for patients

Kohl’s Missouri City, Texas

Sales Associate – Ladies Wear September 2006 – January 2009

Keep record of all the store merchandise for department

Interacting with customers and assisting them with their purchases

Keeping track of all the prices and labels on the merchandise

Replenishing all necessary apparels as and when required

Keeping records of any damaged or spoilt merchandise and reporting the same to the supervising authority

Keeping fitting room clear of any excess merchandise

Completing all tasks as assigned by the store supervisor / manager

EDUCATION

Texas Southern University Houston, Texas

Business Administration 2006 – 2007

Thurgood Marshall High Missouri City, Texas

Basic Courses 2002 - 2006

SKILLS

Provide super customer service

Remain organized

Work well with little supervision or no supervision

Handle cash accurately

Build relationships with people of diverse backgrounds

Excellent English communications skill written and verbal

Ability to work in fast paced environment

Ability to remain calm in assisting with upset customers and/or patients

Contact this candidate