Robert C. Ragucci

** ****** ****** # ***, *******, MA.01923 617-***-**** ad190i@r.postjobfree.com

Profile

Information professional with an extensive background in systems analysis and network management.

Computer technician with over 30 years of technical experience in large corporate environments for internal

and external clients ranging from executives to end-users.

Technical Skills

Networking & Troubleshooting

Technical Support

Technical Documentation

Leadership/Team Building

Oracle/SAP/Backup Exec/Arcserv

Microsoft Virtual PC/Drive Image

Microsoft Office 2010/2008

SQL Server

TCP/IP /DNS/ Active Directory

Large Computer Networks

Interpersonal Skills

Cisco Routers/ Switches

Dell / HP

MS Back Office Products

Hubs/Switches/Routers

Bridges Cabling

PC’s and Tape Drives

Relevant Professional Experience

Self Employed 2/2010- 2022 2/2010-Present

Network/Computer Operations

Performed analytical technical and administrative work in planning, designing and installation of new and existing personal computer systems both monitoring and responding quickly and effectively to client requests. Ready to resume full time

employment.

Network Operator 2004-2009

Various Contract Positions

Wyeth/Pfizer Bio-Pharmaceuticals, Electric Insurance Company & Welch’s Data Center

Managed application patches, data backup, security changes and network configuration

Managed, tracked and coordinated tier 1 problem resolution and escalation processes.

Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.

Monitored Systems Servers for errors and responded accordingly to each companies System Administrator.

Performed Command Center duties to keep all Systems up and running while running scheduled jobs.

Worked all shifts as needed for smooth operations in a team environment and independently.

M.I.T. – Cambridge, MA 2002-2003

Computer Operator

Voucher employee

Worked all shifts

Ran nightly production schedule

Submitted daily backups on IBM mainframe, UNIX, H.P., VMS systems

Monitored job completion and errors

Hardware/Software: TSM, ATL, VERITAS, NetBackup, Windows NT, SAP, MAC OS/X

Printed nightly production jobs on laser and impact printers

EDUCATION

Salem State College & Boston University - courses in Business and Computer Science

New Horizons Computer Learning Centers – Waltham MA

VMware vSphere: Skills for Operators [V6 VMware vSphere: Skills for Operators [V6],

CompTIA Cloud Essentials Certification

CompTIA A+ - Part 1

CompTIA A+ - Part 2

Member of IEEE and the IEEE Computer Society 2023.

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