Contact

Mascotte, FL, *****

813-***-****

missbeautiful2009@gmail.

com

Skills

Order fulfillment

Customer service abilities

Information documentation

Customer service and care

Schedule Management

Polite communication skills

Organizational skills

Good telephone etiquette

Adaptability

Teamwork

Written Communication

Excellent grammar

DM

Diamond

Moore

Customer Service/HealthCare

Type 74 WPM

Resourceful Agent with an innate ability to communicate effectively with diverse audiences. Friendly Agent experienced processing large volumes over 100 calls per day. In-depth knowledge of productivity software, including Max Agent,Chart

Finder,Citrix,Webex,Zoom,Outlook. Diligent and understanding individual recognized for maintaining low call time and offering exceptional customer service.

Work History

Claims Agent

Adecco, Mascotte, Florida

Documented all communication with applicants

and inputted information into system using service now and beacon portal.

Scheduled appointments with applicants to

gather information and explain benefits

processes.

Documented all customer information accurately

in computer system, providing dated notes for

future reference.

Remedied issues quickly and within parameters of

company-mandated policies and procedures.

Maintained great metrics with several 100% QA

score with top speed of 72 wpm.

Multitask multiple chats and phone simultaneously

while assisting claimants on the status of their claim. Redirecting to appropriate departments if

necessary. Always notating after every call.

2021-11 -

Current

Outreach Agent

Adecco, Orlando, FL

Resolved caller issues quickly and thoroughly.

2021-03 -

2021-07

outbound calls per shift by answering questions

and providing basic troubleshooting support.

Documented caller information in Chart

Finder/Max

Responded to questions or concerns from

provider offices,follow-up on initial contacts whilst Logged all call transactions into the designated

computer software system.

Made Outbound Phone calls to assigned medical

providers to obtain medical charts making sure to

adhere to daily and weekly call goals

Worked as a temp. for CioxHealth through

Adecco,for 6 months,started as Outreach

Agent,then moved to tier 2 .project ended.

Order Taking Agent

Alorica, Riverview, FL

Take calls in a scripted environment for a wide

variety of products from fashion, electronics, skin care, even jewelry and much more! This is all

through the Evine Television channel and consists

of taking orders, pushing for additional sales, and answering product related questions.

Recommended merchandise and services that

would meet customer needs.

Double-checked customer orders and

information before filling out order forms to

prevent unnecessary delays and errors.

2019-07 -

2021-01

Customer Service Representative

TTEC, Riverview, FL

I have Customer Service experience at the

comfort of my home office.

I've been on a couple of projects such as assisting customers enrollment with ID Notify part of,

Experian,and Equifax with enrolling for free credit monitoring for those who were affected by the

2017 data breach.Also,answered FAQs,and

rerouted the calls to correct representatives.I've handled inquiries regarding orders, billing,

commissions, and other issues from consultants

2018-11 -

2019-05

and retail customers with the highest degree of

courtesy and professionalism both on

Phone/Emails for Premier skincare line Rodan &

Fields.

Offered advice and assistance to customers,

paying attention to special needs or wants.

Used company troubleshooting resolution tree to

evaluate technical problems and find

appropriate solutions.

Delivery Driver

DoorDash/Grubhub/Bite Squad/Uber Driver,

Riverview, FL

Completed on-time deliveries by choosing the

best and most efficient route -Practiced safe and

secure loading methods to avoid damaging

goods.

Verified each delivery for shipping instructions

before delivering to customers.

Achieved consistent safety targets by adjusting

driving to different road and traffic conditions,

balancing loads and avoiding dangerous driving

actions.

Operated vehicle safely in highly congested

areas with no traffic violations.

Worked overnight shifts during peak periods to

meet coverage needs.

2018-01 -

2018-10

Education

High School Diploma

OFL - Long Beach, CA

2006-09 -

2010-06

Contact this candidate