PERSONAL DATA

NAME : Sahban Rifai

NATIONALITY : American

EDUCATION : BS Computer Science (TEXAS, USA)

MS in Operation Research (Not completed)

LANGUAGES : English, Arabic, Greek

HEALTH : Excellent

ADDRESS : Doha - Qatar.

PHONE : (097*-****-**** (Mobile)

EMAIL (Business) : ad18wj@r.postjobfree.com

(personal) : ad18wj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Professional mastery in analyzing an organization’s critical business requirements, identifying deficiencies and potential opportunities, and developing innovative and cost- optimization solutions for enhancing competitiveness and improving customer value proposition.

Strong interpersonal skills coupled with the ability to engage, influence, align and build strong relationships with both internal and external stakeholders. Skilled in motivating, coaching, training, and developing teams.

Implemented best practices and efficient operations by designing and improving business processes.

Over twenty years of experience in Quality and improvement. In charge of Quality related training courses at Qatar Petroleum Corporate Quality Assurance Department (Analyze, Design, Develop, Implement, Evaluate, & Reports). Certified Auditor ISO standards

(QMS 9001, Information Security Management System ISO 27001, and Occupational Health & Safety 18001). Conduct training on ISO 9001:2008, ISO 27001 (Information Security Management System). Continual Improvement Tools & Technique, Benchmarking, Customer Satisfaction Measurement). Document control, using Electronic Document Control Management System (FileNet). Conduct Quality Audit against ISO 9001:2008, analysis, and developing Quality Management Systems for IT Department, Marketing Directorate, Public Relations, HR, Medical Services, General Services, Corporate Training Department & other various Departments within Qatar Petroleum Company as per ISO 9001:2008 standards. Developing Quality Management System for various organizations in the State of Qatar (Ministry of Energy & Industry, Central Tender Committee & Office of Her Highness Sheika Mozzah Bent Nasser, Qatar Chamber of Commerce & Industry). Developing Information Security Management System for the Office of Her Highness. The development includes define business processes, Developing Operation procedures & conduct training. Eight years experience managing, developing, administrating and training HRMS (Human Resources Management System). I was requested by the Chief Amiri Diwan from Qatar Petroleum to manage the Improvement project at the Amiri Diwan. The position title was Quality & Improvement Expert. I was reporting directly to the Administration & Finance Director. At the Amiri Diwan I was assigned to handle the ERP project for the Human Resources Department. I developed & wrote the RFP (Request for Proposal) for the HR Computer System.

SPECIALTIES

Professional trainer

Organizational Leadership

Change Management

Organization Reengineering

Driving continuous business improvement programs across all functional areas. Public Speaker

- Business Process Excellence MENA 2010 (Building and Developing Workforce)

- IMA Qatar Chapter- March 5

th

, 2013 (Quality Management System)

ADDITIONAL SKILLS (Operations and Project Management)

*Root Cause Analysis

*Strategic Planning

*Process Automation

*Process Reengineering

*Coaching/ Mentoring

*Revenue Cycle Management

*Meeting Facilitation

*Benchmarking/ Competitive Analysis

*Gap Analysis

*Business Continuity

*Post Implementation Validation

*Process Mapping

*Document (Risk and Controls)

PROFISSIONAL CERTIFICATION

ISO 9001:2008 Auditor

ISO 18001 Auditor

ISO 27001:2005 Auditor

Professional Trainer

Certified Management Consultancy

PMO

GEOGRAPHICAL EXPERIENCE

USA, UAE, QATAR

FURTHER EDUCATION

Nov. 2012 : Risk Management System according to ISO 31000 Offered by BSI

Nov. 2012 : Lean Management Practitioner

Offered by BSI

May. 2010 : Certified Management Consultancy

Offered by Techniques for change. UK

Apr. 2009 : Environment Management System Lead Auditor Offered by BSI. Dubai, UAE

Mar. 2009 : Quality Management System Lead Auditor Offered by BSI. Dubai, UAE

Oct. 2009 : Information Security Management Systems Offered by BSI. Dubai, UAE

Mar. 2009 : Business Performance Management Facilitator Workshop Offered by KPMG International. Doha, Qatar

Jan. 2009 : Lean Management Workshop

Offered by RWD. UK

Nov. 2009 : Train the Trainer: Effective Skills & Techniques Offered by TUV. Bahrain

Dec. 2009 : Information Security Management System (ISO 27001) workshop Offered by OISSG. Doha, Qatar

Feb. 2008 : Presented QP for GCC Government Organization Customer Care Excellence Conference in Dubai, UAE

May. 2007 : Business Excellence

Offered by Harrington Institute USA.

Apr. 2007 : Benchmarking

Offered by Harrington Institute USA.

Apr. 2007 : Measuring Customer Satisfaction

Offered by Harrington Institute USA.

Nov. 2006 : Effective Performance Management for Health Care Org. Offered by The American Academy of Continuing Medical Education. Dubai, U.A.E.

Sep. 2006 : Management Strategies

Offered by RIPA International. London, England.

Nov. 2005 : Quality Improvement Tools & techniques Offered by DNV. Doha, Qatar

Oct. 2005 : Statistical Process Control

Offered by DNV. Doha, Qatar

Sep. 2005 : Process Mapping & Modeling

Offered by DNV. Doha, Qatar

Sep. 2004 : Seminar on Kaizen Management

Offered by JCC. Doha, Qatar

Oct. 2002 : Team Building & Continual Improvement

Offered by QP. Doha, Qatar

WORK HISTORY

From : July. 2013

To : Present

Assignment : Quality & Planning

Job Title : Quality & Improvement Expert

Employed By : Amiri Diwan Doha, Qatar

P.O. Box 923, Doha, Qatar.

Duties : Establish Quality & Planning office

In January 2012 I was assigned at the Amiri Diwan upon the requested Of his Excellency the Chief of the Amiri Diwan to manage their Improvement project. In July 2013, the Amiri Diwan asked Qatar Petroleum to release me and move to the Amiri Diwan as permanent Employee (Quality & Improvement Expert).

My main responsibilities were:

• Establish Quality & Planning Office

• Conducting Gap Analysis in order to evaluate the current status,

• gathering data and reports on the current processes being followed in different departments of the Diwan,

• design the processes for the Departments within the Diwan,

• studying the historical data and the current data recorded, while inspection rounds done,

• providing feedback and solutions to the managers of different departments for improving efficiency,

• creation of schedule, and planning out plan of action according to the strategies discussed in the brainstorming sessions,

• providing reports to higher management for analysis,

• Conduct training and awareness on QMS (ISO 9001 & Information Security System (ISO 27001) for staff,

• Writing RFP (Request For Proposal) for ERP system for HR Department.

From: Mar. 97

To : July. 2013

Assignment : Quality

Job Title : SR. Quality Engineer (Head of Quality Training)

: Quality Consultant at the Office Of Her Highness Sheikha Moza Bent Nasser

Employed By : Qatar Petroleum

P.O. Box 70, Doha, Qatar.

Duties : Supervise the implementation and improvement of the QMS

“Quality Management Systems” – ISO 9001 series protocol, total quality management – throughout the operations. responsible for designing, developing and assisting in implementing operational benchmarking studies. plan and supervise in the implementation of process analysis and re-engineering. carry out internal quality system audits to ensure quality systems requirements are met. identify and assist in implementing innovative continuous improvement initiatives.

Develop quality management systems for various departments within the company. Conduct internal quality audits for various departments within QP. In charge of quality training “develop, plan, budgeting and conducting quality training courses” for Qatar petroleum. (i.e. introduction to qms, improvement tools & techniques, benchmarking, quality circles, teamwork, motivation, etc.…)

I was assigned by Qatar Petroleum to develop quality management systems for various organizations in the State of Qatar (Ministry Of Energy & Industry, Central Tender Committee & office of Her Highness Sheika Moza Bent Nasser). I developed RFP for ERP, And Information Security Management System project (ISMS ISO 27001).

Currently I am the facilitator for the ISO 27001 (ISMS) project at HHO. working with the contractor in developing SOA (Statement of Accountability) and all controls the development included define processes, develop procedures & conduct training.

From : Nov. 88

To : Mar. 97

Assignment : Management & Administration (HR)

Job Title : Head of Data Administration & Security for HRMS (Human Resources Management System)

Employed By : Qatar Petroleum

P.O. Box 47,

Doha, Qatar.

Hardware : IBM 4341, 4381, 3090

Software : DOS/VSE, VM/CMS, CICS/VS, INTERPERS.

Duties : Development, maintenance and administrate QP Corporate Human Resources System. Supervises end user manuals and system documentation preparation and updates. Ensures the proper training of end users to achieve proper and efficient utilization of the system. Supervise any modifications to the HR system, redesigning enquiry screens, and scans, downloads, and output reports. Provide advice, guidance and training to management on the HR system.

Complete access to QP most confidential information related to employees.

Evaluation of Human Resources packages (SAP, PEOPLESOFT, and ORACLE) in order to replace the current Interpers HR system. From : Apr. 84

To : Nov. 88

Assignment : Technical Support

Job Title : Sr. Systems Engineer, Systems Engineer. Employed By : ZADCO Petroleum Company

P.O. Box 6808, Abu Dhabi, U.A.E.

Hardware : IBM 3083, 4341

3880 DASD 3420 TAPE DRIVES, 3278, 3279

TERMINAL, IBM PC'S.

Software : DOS/VSE, VM/CMS, VSE/ICCF, VSE/VSAM

CICS/VS, COBOL, PL/I, FORTRAN, INTERPERS,

COPICS, VTAM. MVS DFP/370, ACF/VTAM, TSO

ISPF/PDF, JES/328X, NOVELL NETWARE 3.10

Duties : Installing and maintaining software. User Support In Using Technical Applications

Supporting CICS system for over than 15 on - line applications, and 120 terminals local and remote, supervise 3 operators and one Network controller; assist the system support manager with the yearly budget. Plan handling all the PC’s installations, and networking. Design and Implementing of Novell Netware SAA LAN GATEWAYS to IBM mainframe.

From : May 83

To : Apr. 84

Assignment : PIPELINES MANAGEMENT SYSTEM PROJECT

Job Title : SR. Systems Analyst

Employed By : ZADCO

P.O. BOX 6808, Abu Dhabi, UAE

Hardware : IBM 4341

Software : DOS/VSE, VSE/ICCF, CICS (COMMAND-LEVEL) COBOL, DL/I.

DUTIES : Updating And Maintaining Pipeline Management System (ON-LINE SYSTEM IN COBOL LANGUAGE & CICS

with over than 65 programs, and 10 data base files. Working directly with the users to help and to understand their needs. Three programmers were reporting to me, and I was reporting to the head of application.

From : Sep. 80

To : Apr. 83

Assignment : Maintaining Business Application Systems. Job Title : Programmer Analyst, Advanced Programmer. Employed By : ENTEX GAS INC.

P.O. BOX 2628, Houston, Texas, USA.

Hardware : IBM 370/3033

Software : OS/VS, MVS, TSO, PANVALET, VSAM, CICS (MACRO- LEVEL), COBOL, AND EASYTRIEVE.

Duties : Maintaining CBUGS (CENTRALIZED BILLING

UNITED GAS SYSTEM), WITH OVER THAN 100

COBOL PROGRAMS.

Reporting To The Project Leader.

Member of a team in designing an on-line system for the engineering department.

From : Sep. 77

To : Aug. 80

Assignment : Developing computer usage

Job Title : Advanced programmer

Employed By : GEODYNAMICS INC.

9896 bissonnet-two suite 630

Houston, Texas, USA.

Hardware : IBM 4331

Software : DOS/VSE, VSE/ICCF, VSAM, CICS (MACRO-LEVEL). Duties : Maintaining in-house accounting and payroll system, in which we had to convert the system from batch to on-line using CICS. From : Jan. 77

To : Aug. 77

Assignment : Teaching.

Job Title : Teaching Fellow.

Employed By : Texas Southern University

3201 wheeler ave.

Houston, Texas. 77004, USA.

Hardware : DEC 20

Software : COBOL language

Duties : Teaching Cobol language and computer systems courses. Interests

Aspiring for and working towards increasing human productivity. Other interests: Public Speaker, walking, running, easy listening music.

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