Gina Potts

Township of Liberty, OH

Authorized to work in the US for any employer

Work Experience

Verification/Aquisition Specialist

Discover Financial Services - Remote

March 2022 to March 2023

Working remotely over the telephone I provided exemplary customer service processing applications for new credit cards. Verified personal identification documents for authenticity for online applications. Calls were audited to ensure I met & exceeded expectations in regards to customer experience & providing 100% accurate answers. Viewed & analyzed credit reports to explain denial reasons to applicants. Relied heavily on operating procedures to answer wide variety of questions & ensuring that I remained in compliance at all times. Role required heavy reliance on myself for providing information on card features

& benefits or using backup resources if available. Financial Clearance, Registration, & Scheduling Specialist Ensemble Health Partners (Mercy Health) - Cincinnati, OH October 2018 to September 2020

Working in office & remotely I received calls from patient's & physician's staff to schedule outpatient diagnostic testing for 4 facilities of a large hospital organization. Using Epic & McKesson the role required vast knowledge of imaging tests including contraindications & prepping patients. Pre-registered patients by verifying & updating demographic & insurance information. Using CPT codes I created an estimated patient financial liability & attempted to collect payment using negotiating skills. Collected as much as $10K in a month. Created detailed notes documenting interactions with patient's & providers using various templates.

Bank Teller/Customer Service Representative

U.S. Bank - Cincinnati, OH

June 1996 to December 2017

Provided exceptional customer service by using customer cues to anticipate financial needs & treating each individual that entered our branch as our guest. Realized like most businesses that customers have a myriad of choices when it comes to choosing a bank & using that as a driver to make our customer interactions better than our competitors. Using computer I processed financial transactions such as deposits, withdrawals, check cashing, & bank payments. Was responsible for growing new clientele as well as retaining current clients by providing value & periodically reviewing current financial situation to determine if they have any new financial needs. Was responsible for up to $250K in cash & balancing cash drawer daily. Was responsible for sales referrals of bank products & services such as investments, insurance, loans, lines of credit, safe deposit boxes, & checking & savings. ad18uk@r.postjobfree.com

513-***-****

Education

Some college in Medical Secretary

Southwestern College of Business - Springdale, OH

November 1994 to November 1995

Skills

• ICD-10

• HIPAA

• Office experience

• McKesson

• Credit Analysis

• Epic

• EMR Systems

• Insurance Verification

• Medical Scheduling

• Medical Records

• Medical Collections (2 years)

Awards

Won numerous awards for sales & service.

June 2000

Throughout 2000-2017