Shontaye Johnson

Oakdale, LA *****

318-***-****

ad18u1@r.postjobfree.com

WWW: https://bold.pro/my/shontaye-johnson-231*********/719

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Skills

Habilitative Programs

Mandatory Reporting

Recovery Process

Heavy Lifting

Problem Solving

Decision Making

Confidentiality Maintenance

Conflict Resolution

Effective Communication

Active Listening

Customer Service

Crisis Management

Strategic Planning

Work History

October 2022 - Current

Slic - Lake Charles, LA

DSW Worker

Completed home management tasks by preparing meals, grocery shopping and cleaning.

Transported and accompanied clients to therapy and doctor appointments.

Maintained records of client condition, progress and care using Software.

Conversed, entertained and read aloud to clients to promote mental health and alertness.

March 2018 - January 2021

Tractor Supply - Oakdale

Customer Service/ Team Lead

Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Took cash and credit card payments via phone, in person, and through email.

Checked status of orders and back-ordered products to coordinate efficient shipments.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Handled day-to-day customer contact via phones, faxes, and emails.

Education

May 2016

Glenmora High School Glenmora, LA

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