Support Engineer Information Technology

Alaa Al Shaer

Computer Support Engineer

LAN Network Administration & Windows Systems Management

( Information Technology for Hotels )

Microsoft MCP, MCSA, MCSE & CCNA

Contact Information :

Email : ****.********@*****.***

Mobile : 002*********** / 009*********** (WhatsApp) Address : Cairo Nasr City - Egypt

CORE COMPETENCIES

Strategic planning & Relationship management

I.T budget administration

Contracts negotiation

PABX Telephone System ( Siemens technology)

Windows XP,7,10 computer operating systems

Windows 2000,2008,2012,2016 for servers operating systems

Microsoft O365, Word, Excel, PowerPoint, Access for database & Outlook

Microsoft Exchange server 2010

Cisco switches and routers configurations

LAN computers Network management

Network Security & Implementing Clustering technology

Active Directory AD, DHCP, DNS services

Desktop applications Support

Wireless network administration

Computer systems administration and troubleshooting

WiFi Administration & access points configuration

Website contents editing and data uploading control

Translation skills English / Arabic

CAREER EXPERIENCES

Currently work from home as Freelancer I.T Support Engineer 2018 till date AYLA BAWADI HOTEL, Al Ain – UAE 2014 – 2017

I.T Coordinator / System Administrator

Collecting and analysing IT data required for the Hotel network infrastructure and planning for the resources how to connect in best practise.

Managing Win 2012, 2016 HP servers systems.

Installing the Property management system PMS & Accounting software and train the new users how to use.

Preparing all hotel computers with required applications and configurations for new users.

Responsible for many activities in the hotel such as:

- Computer Systems and servers,

- Implementing Virtualization system using Hyper-V Microsoft technology,

- Digital Signage Screens,

- Email Hosting, Website domain renewal,

- Firewall system,

- web filtering, user accounts & log in passwords,

- Network folders distribution,

- Monthly reports for IT activities,

- Wi-Fi Internet & dedicated SmartWeb server,

- IPTV system with dedicated server,

- Rooms Key Cards GRMS system,

- Voice/Telephone PABX system,

- IP network: printers & Photocopiers & IP Telephony.

Design IT policy procedures for users and coordinating with the management for any needs.

Making a good relationships with IT companies provider and able to negotiate for the contracts services price to be reduced around 30% .

Periodically check for new updates with the vendor. DR SULAIMAN ALHABIB MEDICAL CENTER, Dubai – UAE 2007 – 2011 I.T Supervisor

Implementing all network with Win 2008 servers and Win 7&10 computers.

Deploying the in-house application of the medical center for doctors and staff with training and supporting.

Following the windows updates for all computers.

Handling network security and Antivirus server.

Following daily backup process.

Monitoring daily the systems workflow and ensure that all operations going smoothly.

Responding to all users cases by tracking system tickets till solving all issues.

Responsible for the center’s website by updating the contents data for doctors, new projects, branches building in KSA & UAE, all of data are with coordinating with marketing team. HOTEL HOLIDAY INTERNATIONAL, Sharjah – UAE 1999 – 2004 Computer Engineer

Support Hotel property application (OPERA) and responsible for smooth operations.

Managing as Administrator the servers ( Win 2000 ) and workstations ( Win XP ).

Updating all computers with Antivirus system.

Contract services renewal with reducing cost.

Other responsibilities for HR & Sales departments such as translation skills for HR manager correspondences from English to Arabic and vice versa, and preparing all offering letters required by sales department and design the promotion ideas for them using corel-draw and Photoshop.

Helping for typing visa forms for the hotel staff, file Organizing, Document saving & protect data AFAQ for TRAINING & CONSULTANTS, Tripoli – Libya 1996 – 1998 Computer Instructor

Teaching computer courses :

- DOS operating system

- Windows operating systems

- Ms Office applications : Word, Excel, power point

Designing the material of the courses in details and good organization EDUCATION AND CERTIFICATES

B.Sc. COMPUTER ENGINEERING

University of Tripoli, Tripoli - Libya 1990 - 1996 Microsoft Certified MCSE System Engineer ( Win 2000 ) MCSE, MCSA, MCP

Sites Power Training Center, Dubai - UAE 2003 – 2004 Cisco Certified CCNA Professional

Netscope Training Center, Sharjah - UAE 2009 - 2009 Microsoft Certified MCITP Professional ( Win 2008 ) Netscope Training Center, Sharjah - UAE 2011 - 2011 Graphic Design Photoshop/After Effects

New Vision Training Center, Al Ain - UAE 2018 - 2018 Additional Information :

Name : Alaa Mahmoud Al Shaer

Marital Status : Single

Nationality : Egypt

Date of Birth : 25 June, 1972

Passport Expiry : July 2029

Visa Status : Nation local residency

Driving License : UAE driving license

Languages : Arabic & English ( professional level ) Currently I live in Cairo and looking for a suitable job to use my experience which is more than 14 years

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