Engineer Alexander Henderson Talavera

Address: ***** ******** *** **. ******* Texas. 77075

Celular: 713-***-**** Correo: ad18tw@r.postjobfree.com Professional

Summary

Industrial Engineer, Graduate from the University of Lima- Peru. With over 20 years of successful professional experience in a leading multinational company, I have expertise in Project Management, ISO Quality Management, External Plant Management, and Customer Experience and Interaction, contributing to the continuous improvement of processes in each of these areas.

Strengths: Proactive, Leadership, Teamwork, and a strong commitment to overcoming professional challenges.

Achievements: Certified as an ISO9001 Lead Auditor with international recognition, Improved performance indicators in external plant operations, Collaborated in the digitalization of cable TV signal, and received the Bravo Award as part of a team that enhanced the quality of customer network issue resolutions.

Professional

Experience

PERSONAL BUSINESS (November 2021 - Present)

Personal business as a retail-level government supplier TELEFONICA OF PERU

Supervisor for HFC, Fiber, and Copper External Plant (July 2016 to June 2021)

Managing the resolution of incidents or emergencies in the plant by coordinating with other relevant business areas and public institutions.

Managing direct and indirect human resources to support departmental activities.

Management and planning of maintenance for the external plant services of HFC, Copper, and Fiber.

Responsible for approving projects and the allocated budget, from execution to certification.

Deployment and process improvement for the activity.

Achievements include enhancing Preventive maintenance planning and its quality indicators, reporting KPIs to Management and Direction.estión

Supervised a team of 26 people.

Analyst (2000 – 2016)

Development and tracking of the CATV network digitalization schedule; field-level coordination.

Process improvement in digitalization procedures.

Coordination with Collaborating Companies and TdP's operational areas (Command Centers, External Plant, and Commercial departments).

Supervision and training of in-house and third-party personnel, both in Lima and the provinces.

Monitoring of ISO 9001 and 14001 Quality Management in the department.

Achievement: 100% digitalization of the Cable Television Network.

In charge of the workgroup for Management, responsible for project tracking, process improvement, and enhancing Management's Key Performance Indicators (KPIs).

Developing an evaluation and training program for Collaborating Company personnel.

Mobilization of technical staff and coordination with Collaborating Company representatives.

Participation in the Management Quality, including follow-up audits.

In charge of monitoring major customer (GIC - Grandes Clientes) outages in the provinces.

Coordination with 10 Maintenance Departments in managing various business segments: Basic, CATV, Central Offices, and Data Circuits.

Involvement in the processes and tracking of new projects (Gaudi, Iris, ISO9001).

Responsible for and Lead Auditor of the ISO-9001 Quality Management System in the provinces, including internal audits - Bureau Veritas Academic

Studies

Industrial Engineer – University of Lima, 1996 (With High Honors)

Graduated with CIP 62380 – 2000

Primary and Secondary Education: Peruvian-Japanese La Unión School. Additional

Training:

Courses and

Seminars.

Basic English

SCRUM (2022)

Digital Marketing (2021)

Integrated Quality System ISO 9001 and 14001 (2013-2015)

PMI - Universidad Católica del Perú (2012)

Intermediate-level Office

SNI, Internal Auditor ISO 9001 Training (2005)

Process Reengineering - Universidad Católica del Perú (2000)

Telecommunications for Non-Specialists - Telefónica

Construction and Supervision of CATV Networks - Telefónica

HACCP Assurance System - UNALM (1999)

Contact this candidate