Brianna Thomas

Chicago, IL *****

773-***-****

ad18td@r.postjobfree.com

Authorized to work in the US for any employer

Summary

Ambitious customer service representative seeking employment opportunities in the transportation and logistics industry. Looking forward to career advancement and growth opportunities.

Work Experience

Holiday Inn Express,, Chicago, IL 02/2020 to 10/2023

Front desk receptionist

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Footlocker, Chicago, IL 09/2020 to 05/2022

Sales Associate

Displays basic fashion and trend knowledge and is able to satisfy customer needs by selling appropriate merchandise while maintaining Footlocker standards and building relationships

Assists with shipments, merchandising, restocking, and pricing

Maintains and presents a positive, enthusiastic attitude toward job and company

Complies with and enforces all company policies

Embraces service training and product programs

Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure the store achieves successful goals of shrink that are at or below company plan

McDonalds, Chicago, IL 04/2019 to 01/2021

Crew Member

Help customers order their favorite McDonald's meals

Prepare all of McDonald’s World Famous food

Partner with other Crew and Managers to meet daily goals and have fun

Keep the restaurant looking fantastic

Unloads and stocks inventory items as needed

Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)

Prompt and regular attendance on assigned shifts

Education

Chatham Academy, Chicago, IL, Graduated, 06/2023

High School Diploma

University Of Maryland Eastern Shore College, Princess Anne, MD 08/2023-Current

Fashion

Skills

Public speaking, creative writing, inventory control procedures, guest services, customer service, front desk, heavy lifting, leadership.

Contact this candidate